What are the responsibilities and job description for the Organizational Change Manager position at Conviso Inc.?
Conviso Inc is hiring Organizational Change & Training Specialist with ServiceNow Modules Experience. This is a 100% REMOTE set-up position & comes with benefits, 401K & some accrued PTO. The Ideal Candidate would support enterprise ServiceNow transformation initiatives across major modules including ITSM, CMDB, ITOM, HAM, and SPM.
Organizational Change & Training Specialist For ServiceNow modules
Remote Role
Key Responsibilities
- Develop and execute change management, communication, and training plans for ServiceNow initiatives
- Assess organizational impacts, stakeholder readiness, and adoption risks across business units
- Create training materials, job aids, user guides, FAQs, and instructor-led / virtual training sessions
- Partner with functional and technical teams to translate ServiceNow changes into user-friendly learning content
- Coordinate with PMO and leadership teams on rollout schedules, status updates, and executive messaging
- Promote continuous improvement of training content and change strategies across releases
Required Skills & Experience
- 8 years of experience in Organizational Change Management, Training, or User Adoption roles
- Strong knowledge of ServiceNow platform and major modules (ITSM, CMDB, ITOM, HAM, SPM)
- Experience supporting enterprise system implementations or digital transformation programs
- Experience creating training documentation using PowerPoint, SharePoint, LMS, or related tools
Desired Skills & Domain Experience
- Federal / Government project experience preferred
- Experience supporting regulated or compliance-driven environments
- Certifications such as Prosci, PMP, ITIL, or ServiceNow preferred