Enrollment Coordinator - Bilingual (Spanish) - Full Time Remote

Description: The Enrollment Coordinator is responsible for the full onboarding of the patient from opt-it to ensuring the order ships timely. This includes following up on items needed like prescription, diagnosis code, copay approval, and additional requested items from operations. This candidate must be service-oriented, and sales driven with excellent organizational and record-keeping skills. The Enrollment Coordinator should have strong communication and interpersonal skills and should be able to deal with our patients with empathy and compassion. You are at the forefront of how the patient will interpret their experience with Conversio. The Enrollment Coordinator interfaces with potential patient by educating them on the benefits of our program, via multiple communication channels following company policy and onboarding outline.

Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic respiratory condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a new approach that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners’ drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States.

This position is full-time remote position.

Requirements: Responsibilities

Onboarding a Patient into Conversio Program (Opting them into service):

• Outbound communication using system generated enrollment files, while adhering to specific plan requirements, company policy, and documentation
• Inbound Calls adhering to specific plan requirements, company policy, and documentation
• Communicate with new patient using referral to welcome them to Conversio Family
• Responding to inbound voicemails and emails for enrollment/intake team
• Prescription follow-up and request medical records with providers offices as needed or required
• Courtesy calls to patients to follow up on additional items needed to process shipment
• Act as liaison between patients, representatives, and providers to request prescriptions on patient’s behalf
• Ensure that intake documentation was done timely to successfully service the patient after initial onboarding and order shipped successfully to the patient
  
  

Information Sharing

• Participate in ongoing in-services and department meetings as requested by management
• Identify, resolve, and document any patient problems and/or complaints notifying management as required
• Maintain open communication channels between management, coworkers, and contracted vendors.
• Observe confidentiality with all patients, staff, and management
• Embrace the company’s mission, vision, and core values
  
  

Minimum Qualifications

• High school diploma or general education degree (GED) and three years of related experience and/or training; or equivalent combination of education and experience required.
• Bilingual (Spanish)
• Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software
• Exceptional oral and written skills
• Ability to multi-task possessing strong attention to detail and accuracy
• Excellent interpersonal skills
• Communicate and represent company in a positive, professional & energetic manner
• Maintain consistent and high level of quality service to our patients
• Ability to maintain reliable attendance
• Must be a self-starter with excellent interpersonal and communication skills with a talent for consumer engagement
• Must have the ability and desire to work in a highly productive, metrics driven, service environment
  
  

Preferred Qualifications

• Certified Medical/Healthcare Interpreter (CMI) by the national board
• Call Center Service experience including inbound/outbound calling within a call center environment or Medical Insurance broker/sales rep for facilitating enrollment application with plan carriers
• Telephonic customer service skills including the ability to make unsolicited calls (telephonic and written education to external clients), while maintaining good etiquette and providing accurate information
• Pharmaceutical and/or Healthcare sales experience
• Sales experience with positive track record
• Bachelor’s Degree or equivalent combination of education and experience preferred.
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Why Join Us

• Competitive salary and performance-based bonuses.
• Benefits package including:
  
  

Medical insuranceDental insuranceVision insuranceLong- and short-term disability insuranceLife Insurance401k matchingPaid time off

• Career advancement opportunities within the company.
• Collaborative and inclusive work environment.