What are the responsibilities and job description for the Performance Engineer position at Converge Resources, Inc.?
Capture and analyze network traffic to isolate application delays, connection failures, retransmissions, packet loss, and other performance problems.
*Diagnose application-layer issues involving web traffic, APIs, name resolution, encrypted sessions, and authentication workflows.
*Trace end-to-end traffic paths across campus, data center, internet, and cloud environments to identify where service degradation occurs.
*Troubleshoot performance within Cisco routing, switching, SD-WAN, and Direct Internet Access environments.
*Investigate latency and connectivity concerns affecting Azure ExpressRoute and other hybrid-cloud services.
*Coordinate with application, network, cloud, infrastructure, and operations teams to validate root cause and implement lasting improvements.
*Provide technical support during high-impact incidents and produce clear root-cause findings, timelines, and follow-up actions.
*Establish performance baselines, review recurring trends, and recommend changes that improve availability and the end-user experience.
*Create troubleshooting guides, operating procedures, and technical documentation that strengthen team response capabilities.
Required Qualifications
*Professional experience diagnosing application and network performance problems in a large enterprise environment.
*Advanced packet-capture and protocol-analysis skills using Wireshark, tcpdump, or comparable tools.
*Strong knowledge of Layer 7 technologies and services, including HTTP/S, REST APIs, DNS, TLS/SSL, and common authentication flows.
*Working expertise in TCP/IP, routing, switching, latency analysis, packet loss, and traffic-flow troubleshooting.
*Hands-on experience supporting Cisco enterprise networks; exposure to SD-WAN and Direct Internet Access architectures.
*Experience troubleshooting Azure ExpressRoute or comparable private hybrid-cloud connectivity.
*Ability to explain complex technical findings clearly and collaborate across multiple technology teams.
*Experience contributing to incident response and formal root-cause analysis.
Salary : $55 - $65