BRANCH MANAGER - II

The Branch Manager oversees branch operations to meet goals and objectives for store sales, profitability, and customer experience. The role is responsible for building customer relationships and driving the outside sales function. The Branch Manager maximizes operational performance through expert inventory management and leading team members in the areas of counter sales and warehouse support. This leader demonstrates executive level administrative, marketing, training, and coaching skills.  They also provide program management and leadership in key functional areas of sales, operations, merchandising and promotion functions within the organization.

Core Values:

 ♥   Honesty – We keep our promises, are truthful, and instill confidence 

♥   Excellence – We passionately deliver exceptional experiences

♥   Accountability – We are all accountable and strive for results 

♥   Respect – We value others, care about people, and treat them respectfully

♥   Teamwork – We work together to provide solutions internally and externally

Essential Functions:

• Oversee branch operations on a daily basis
• Primarily responsible for increasing sales and profitability, as well as driving efficiencies
• Assist counter and warehouse team as needed to serve customers and provide solutions
• Respond to customer inquiries on products, applications and research that may be required
• Establishes, communicates, and models performance expectations for all store team members
• Create goals for store performance and individual goals. Ensures performance and goal expectations are met by monitoring reports, meeting with employees on a regular basis to provide feedback, and observing performance
• Holds individual performance and coaching discussions
• Takes corrective action and recognizes and rewards employees as needed
• Ensures team members are up to date and knowledgeable regarding store operations, policy changes, company changes, etc. by holding regular meetings and communicating safety rules
• Conducts recruiting, interviewing, and hiring processes to attract and retain qualified candidates
• Ensures adequate staffing levels to meet business needs by establishing work schedules and managing time off requests
• Perform other job-related duties as assigned

 Required Skills/Abilities:

• Ability to effectively lead a team and demonstrate best practices to achieve company objectives
• Ability to work in a fast-paced environment and effectively manage priorities
• Ability to effectively train and coach employees
• Excellent customer service skills
• Excellent verbal and written communication skills.
• Detail orientated approach.
• General knowledge of inventory systems (knowledge of RF based systems a plus)
• Knowledge of wholesale distribution store operations preferred

Qualifications:

• High School Diploma or a GED required and a Vocational School Degree/Certificate, Associate’s, or Bachelor’s degree in a related field
• One to three years of experience and/or training, or combination of education and experience

Physical Demands of the Job:

• Standing and walking majority of the day
• Occasionally lifting, moving, carrying up to 100 pounds
• Ability to stoop, kneel, crouch, crawl

Benefits:

• Generous Paid Time Off Policy
• 401(k) Retirement Program with Company Match
• Medical, Dental and Vision plans with Medical Expense Reimbursement Program featuring Healthcare Savings Account and “No Deductible” Medical plans
• Employer Paid Short and Long-Term Disability and Life insurance coverage, College Tuition Program, and a comprehensive Employee Assistance Program
• Multiple Bonus Opportunities

Johnstone Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.