Client Care Specialist/Appointment Setter

Do you want to enjoy going to work each day and be proud of your company name? KEEP READING...

Control Point Heating Cooling Plumbing and Electric has a proven track record of success and growth for over 18 years in Central and MetroWest Massachusetts. We offer a lucrative career opportunity with an established, GROWING, family-owned and operated company. We offer best-in-class benefits, competitive pay and a fun, BALANCED work environment.

Our team's success, growth and wellness is of the utmost importance, which is why we continue to grow and flourish. This mentality has built a remarkable company culture and dynamic management team that truly cares for its employees and invests in your future!

Job Title: CSR Appointment Setter

Department: Client Care

Reports to: Director of Client Care

Work Hours: 8:00am - 5:00pm Monday to Friday

Pay Scale: $18.00-20.00per hour DOE Potential Commission in time

What are the Perks?

• Comprehensive Benefits: Medical, Dental & Vision (50% company-paid), Company-paid Short & Long-Term Disability and Life Insurance
• WORK LIFE BALANCE!
• 10 paid holidays -We Offer National Mental Health Day and your Birthday as holidays!
• 13 days PTO
• 401k plan with a 4% company match
• Tuition/Certification Reimbursement
• Snacks/Drinks provided at the office
• Advancement and growth opportunities
• CPR and First Aid training
• Health and Wellness sessions
• Continuing education and training weekly
• Full time Chief Cuteness Officer at the office
• Team Building Events
• Kickoff meeting
• Family outings
  

Position Summary: As a representative for our Company, you will be part of a telesales inbound/outbound calling team responsible for aggressively growing our customer base. Answering all inbound calls, taking care of customers with top notch customer service, generating and qualifying leads through cold calling. Producing activity reports. Managing leads by tracking, booking and following up on them.

Required Qualifications

• High school diploma or its equivalent
• Aggressive self-starter
• Fast learner
• General sales skills and aptitude
• Good phone skills
• Customer service knowledge with strong follow up skills
• Excellent communication skills
• Conduct self in a professional manner at all times
• Able to work flexible schedule that may include weekends
  
  

Qualifications Desired

• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and ability to work independently
  
  

Knowledge of the home services industry and Service Titan is a plus.