What are the responsibilities and job description for the Monitoring Supervisor position at Control By Net?
Company: Protos Security – Remote Services
Title: Monitoring Supervisor
Location: Norcross, GA (On-site)
THE COMPANY
Security Services Holdings LLC and its subsidiaries (the "Company") provide technology-enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The Company, headquartered in Norwalk, CT, has offices in New York, NY, Daleville, VA, Katy, TX, and Norcross, GA, and is a leader in the security service sector. Superior management processes combined with the security guard industry's best technology ensure better service and measurable cost savings. Security Services Holding's subsidiary, Protos Security ("Protos"), is the largest technology-enabled Security Officer Management company in the U.S.
Protos Remote Services has an immediate need for a Monitoring Supervisor to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.
Essential Duties
- Monitor live streaming of surveillance cameras for suspicious activity
- Identify patterns and abnormalities
- Respond to camera alerts per established protocols
- Alert local authorities and/or organizations for critical incidents
- Review archived camera footage
- Provide excellent customer service
- Supervise a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documented
- Responsible for on-boarding, off-boarding, scheduling and performance-management for all Monitoring Specialists
- Responsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholders
- Responsible for regular communication on day-to-day activities and issues to Monitoring Manager
Education, Skills, and Experience
- High School Diploma or equivalent required
- Proficient computer skills and ability to learn new software
- Positive, professional demeanor
- Must be detail oriented, focused, and reliable
- Ability to multi-task while still meeting service expectations
- Previous experience in security, loss prevention or remote monitoring required
- 2 years College education preferred but not required
- Supervisory/management experience preferred
Position Type: Full-time, Hourly
Shift: Sun-Tues, Fri 10p-8a
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit for prolonged periods of time working on a computer and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.)
