What are the responsibilities and job description for the Remote Support Services Specialist position at Contrarian Thinking?
At Contrarian Thinking, we help take back Main Street by buying and building businesses the smart way. Whether you’re a solopreneur or a seasoned operator, we help you figure out how to buy or grow your business predictably, consistently, less painfully. Built to Make You Faster. Smoother. More Profitable. Or what we call our GPS. GAMEPLAN We help you set your vision (what we call your gameplan) for your company, your life and your team.
Contrarian Thinking is urgently hiring a sharp, resourceful, and proactive Support Services Specialist to join our remote team immediately.
This is not your typical support role. We move fast, think differently, and expect our team to do the same. You’ll be on the front lines of customer interaction—solving problems, creating exceptional experiences, and helping our audience navigate our products and services with confidence.
If you’re someone who takes ownership, thrives in a high-performance environment, and doesn’t wait to be told what to do—this role is for you.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and support platforms with speed and clarity
- Resolve customer issues efficiently while delivering a high-quality experience
- Provide accurate information about programs, services, and digital products
- Troubleshoot issues independently before escalating when necessary
- Maintain detailed records of customer interactions and resolutions
- Follow up with customers to ensure satisfaction and completion
- Identify patterns in customer issues and proactively suggest improvements
- Collaborate with internal teams to enhance systems and customer experience
What We’re Looking For:
- Strong communicator with clear, concise writing skills
- Problem-solver who takes initiative and ownership
- Comfortable working remotely and managing time independently
- Ability to multitask and perform under pressure
- Tech-savvy with experience using support tools (Zendesk, Intercom, or similar)
- Prior experience in customer support or service roles preferred
- Adaptable mindset—able to thrive in a fast-moving, evolving environment
Benefits:
- Competitive hourly pay: $30.00 – $38.00/hour
- Fully remote work environment
- Flexible schedule within business hours
- Paid time off (PTO) and company holidays
- Opportunity to grow within a fast-scaling company
- High-performance, no-micromanagement culture
- Direct exposure to innovative business strategies and operations
Why Join Contrarian Thinking?
- Work with a brand that challenges conventional thinking
- Be part of a fast-growing, entrepreneurial team
- Make an immediate impact from day one
- Streamlined hiring process for quick onboarding
Salary : $30 - $38