What are the responsibilities and job description for the Account Manager position at Contract Design?
Are you a strategic problem-solver who thrives at the intersection of design, operations, and client service? At Contract Design, we’re more than a commercial furniture dealership—we’re partners in shaping environments where people work, learn, heal, and thrive.
As an Account Manager you’ll serve as the connective tissue between our clients, internal design teams, vendors, and installers—guiding projects from concept through completion. You’ll lead with insight, ensuring every solution is functional, brand-aligned, on time, and on budget. This role is ideal for someone who understands the language of interior design and architecture, is passionate about client success, and knows how to deliver results in a fast-paced, detail-driven environment.
Qualifications
- Bachelor’s degree required (Interior Design, Architecture, or related field preferred)
- 2 years of experience in project management, account management, or interior design
- Working knowledge of space planning, commercial furniture products, and design processes
- Proficiency in relevant design and project management software (AutoCAD, CET, Microsoft Office Suite)
- Strong communication, presentation, and organizational skills
- Familiarity with construction documents, architectural coordination, and installation sequencing
Responsibilities
Client Strategy & Relationship Development
- Serve as a trusted advisor to clients—assessing needs, defining project scopes, and proposing thoughtful, aesthetic, and budget-conscious solutions
- Build long-term relationships through clear communication, creative problem-solving, and consistent follow-through
- Deliver engaging client presentations and proactively lead the internal team to exceed expectations
Project Management & Execution
- Manage all phases of a project—from initial proposal to final installation
- Coordinate internal and external resources including design, procurement, vendors, and logistics
- Oversee project timelines, budgets, and deliverables to ensure a seamless client experience
Creative & Technical Collaboration
- Collaborate with designers to develop solutions that balance form, function, and cost
- Review and manage specifications, drawings, and order documentation
- Leverage industry platforms and planning tools to communicate project details clearly and accurately
Business Development & Industry Engagement
- Proactively generate new business and nurture client referrals
- Represent Contract Design in the community through networking and professional outreach
- Stay current on industry trends, products, and technologies to inform client solutions
Key Attributes
- Confident project leader with a client-first mindset
- Highly organized with exceptional attention to detail
- Self-starter with the ability to prioritize and problem-solve independently
- Comfortable managing multiple projects and timelines in a fast-paced environment
- Clear and professional communicator—written, verbal, and visual
- Driven to grow client relationships and contribute to business development
- High personal integrity and accountability
- Collaborative, team-oriented, and always looking for opportunities to improve
Position Details
- Location: Spokane, WA
- Full Time: On-Site
- M-F: 8:30a-5:00p
About Contract Design
We are a full-service MillerKnoll dealership serving eastern Washington and northern Idaho. At Contract Design, we craft commercial spaces that empower people to work, learn, heal, and thrive. Our expert team delivers end-to-end solutions—from strategy and planning to design, installation, and ongoing support. We proudly represent industry-leading brands like Herman Miller, Knoll, HAY, and Geiger, offering our clients high-performance environments that blend aesthetics, ergonomics, and long-term value.