What are the responsibilities and job description for the Collections Specialist position at Contract Callers, Inc.?
As a Collections Specialist, you will be responsible for contacting individuals who have outstanding debts and working towards resolving their overdue payments. Your primary goal will be to recover outstanding balances while providing exceptional customer service and maintaining a positive company image.
Responsibilities:
- Contact customers via telephone to negotiate payment arrangements and discuss repayment options.
- Collect outstanding debts and achieve set collection targets.
- Provide excellent customer service by addressing customer inquiries, resolving complaints, and offering suitable payment solutions.
- Update and maintain accurate records of customer interactions and payment arrangements.
- Adhere to all legal and regulatory requirements governing debt collection practices.
- Collaborate with team members and supervisors to identify and implement strategies for improving collection rates and customer satisfaction.
*
*
Job Type: Full-time
Salary: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Physical setting:
- Call center
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Augusta, GA 30901: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Augusta, GA 30901