Community Data & Partnerships Coordinator

Department: Operations

Status: Full-Time, On-Site, Exempt

Location: Walnut Creek, CA (Onsite)

Salary Range: $65,000 – $75,000 annually DOE

About The Contra Costa Crisis Center

The Contra Costa Crisis Center’s mission is to keep people alive and safe, help them through crises, and connect them with culturally relevant resources that promote well-being and recovery. The Center operates the 988 Suicide & Crisis Lifeline, 211 Information & Referral, grief services, and related community programs that serve as essential safety-net services throughout Contra Costa County.

Role Overview

The Community Data & Partnerships Coordinator is responsible for the governance, integrity, and operational effectiveness of the Crisis Center’s data systems, with primary responsibility for the WellSky and 211 resource databases. This role ensures that data used across 211, 988, and related programs is accurate, current, compliant with InformUSA standards, and configured to meet contractual, reporting, and quality assurance requirements.

The position operates within the Operations department and functions with a high degree of independence and professional judgment. In addition to data governance and reporting, the role supports community engagement activities that strengthen provider relationships, data accuracy, and shared understanding of the Center’s services.

Core Responsibilities

Database Governance & System Configuration

• Govern and maintain the WellSky and 211 resource database to ensure accuracy, consistency, integrity, and timeliness of information.
• Independently apply InformUSA taxonomy, eligibility standards, and inclusion/exclusion criteria, exercising professional judgment where interpretation is required.
• Design, configure, and maintain assessments, data fields, workflows, and reporting structures within WellSky to support new and existing contracts, program requirements, quality assurance processes, and operational reporting.
• Translate service models and contractual requirements into functional data collection tools and system configurations.
• Maintain disaster and emergency resource listings in alignment with agency response protocols and national standards.
  
  

Data Reporting, Quality Assurance & Compliance

• Generate, interpret, and validate reports, dashboards, and data extracts for leadership, funders, contracts, audits, and quality assurance.
• Conduct data audits and quality assurance reviews to identify inaccuracies, gaps, or system issues and recommend corrective actions or system enhancements.
• Ensure reliability of data used for compliance, public reporting, and operational decision-making.
• Serve as an internal resource for data integrity and reporting consistency across programs.
  
  

Collaboration & Community Engagement

• Collaborate with Operations leadership, the Clinical Director, Call Center leadership, and the Executive Director to ensure data systems accurately reflect service delivery and reporting obligations.
• Maintain working relationships with community providers and partners to ensure timely updates to service listings, eligibility criteria, and contact information.
• Represent the Crisis Center at meetings, trainings, and presentations related to data systems, community resources, and service access, in coordination with leadership as appropriate.
• Support organizational visibility and shared understanding of 211 and 988 services through accurate data and clear communication.
  
  

Organizational Support

• Provide technical guidance and training to staff and partners related to database use, assessments, and reporting tools.
• Support onboarding of staff and volunteers as it relates to data systems and resource navigation.
• Contribute data insights and recommendations to support continuous improvement, strategic planning, and funding efforts.
• Participate in cross-departmental initiatives that strengthen operational effectiveness.
  
  

Qualifications

Education & Experience

• Bachelor’s degree in human services, public health, data management, communications, or a related field, or equivalent experience.
• Demonstrated experience in database management, data governance, reporting, or information and referral systems.
• Experience with WellSky database systems strongly preferred.
• Familiarity with 211 systems, InformUSA standards, and taxonomy practices preferred.
• Experience working collaboratively with community partners and diverse stakeholders.
  
  

Skills & Abilities

• Strong analytical skills with the ability to interpret and communicate data clearly.
• Exceptional attention to detail, organization, and data accuracy.
• Excellent written and verbal communication skills, including public presentation.
• Ability to work independently, set priorities, and exercise professional judgment on matters of operational significance.
• High level of professionalism and discretion when working with sensitive information.
• Commitment to equity, cultural responsiveness, and trauma-informed practice.
  
  

Working Conditions

• Primary work location is onsite at the Contra Costa Crisis Center offices in Walnut Creek, CA.
• Occasional local travel within Contra Costa County for meetings and community events.
• Periodic evening or weekend commitments will be required.
• Regular interaction with staff, volunteers, community partners, government agencies, and the public.
  
  

Summary Statement

The Community Data & Partnerships Coordinator anchors the integrity of the Crisis Center’s data systems and the accuracy of the information relied upon by callers, staff, funders, and community partners. Through independent governance of WellSky and 211 databases and thoughtful collaboration with internal and external stakeholders, this role ensures that data systems effectively support service delivery, compliance, and community access across Contra Costa County.