Network Technician II (Audio/Visual)

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

The Department of Information Technology is excited to announce the recruitment to fill one (1) full-time vacancy for a Network Technician II (Audio/Visual).

Why join the Contra Costa County Department of Information Technology?

The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to deliver essential technology services that power a diverse range of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

As a Network Technician II specializing in Audio/Visual support within the Department of Information Technology’s Technology Management Division, you will ensure reliable, high-quality audio, video, and conferencing experiences across County departments. You will support and operate A/V systems for meetings and events, including Board of Supervisors’ sessions and other high-profile functions, while collaborating with IT staff and department representatives to deliver seamless service. This role combines technical expertise, customer service, and composure under pressure, directly supporting the County’s mission of effective communication and public service excellence.

Why choose us? At DoIT, we offer more than just a job – we offer an opportunity to be part of something bigger. As a Network Technician II, you will benefit from a collaborative culture that values open communication and teamwork, providing the perfect environment for you to expand your skill set, advance your career, and make a meaningful impact on vital County initiatives. Join us and be at the forefront of innovation, working with cutting-edge technology tools and systems that will empower you to shape a smarter, more connected future while receiving the guidance and mentorship of an Information Systems Manager.

We Are Looking For Someone Who Is

• A technically skilled problem-solver who thrives on making sure events run smoothly and technology performs flawlessly.
• Calm under pressure and able to troubleshoot issues in real-time during high-profile or public meetings.
• Customer-focused with a professional demeanor when providing white-glove support to executives, elected officials, and VIPs.
• A team player who collaborates well with IT colleagues and staff across many departments.
• Detail-oriented and organized, ensuring that equipment, schedules, and documentation are always in order.
• Adaptable and eager to learn, keeping up with new A/V and IT technologies.
• Reliable and proactive, anticipates needs and resolves problems before they impact an event.
  
  

What You Will Typically Be Responsible For

• Setting up, operating, and maintaining audio, video, lighting, and streaming systems for meetings, presentations, and events—including Board of Supervisors’ meetings and other high-profile functions.
• Providing live, on-site, and remote technical support during public meetings, ensuring smooth broadcasts and recordings.
• Supporting hybrid and virtual meetings using platforms such as Zoom, Microsoft Teams, or Webex, integrating them with in-room A/V systems.
• Troubleshooting and resolving A/V equipment and software issues quickly and effectively.
• Collaborating with IT staff to ensure A/V systems work seamlessly with the county’s network infrastructure.
• Training end users and department staff on proper use of A/V and conferencing technology.
• Managing and maintaining A/V inventory, scheduling preventative maintenance, and keeping accurate service records.
• Assisting in system upgrades, installations, and technology improvements to enhance meeting and presentation capabilities.
  
  

A Few Reasons You Might Love This Job

• You’ll have the opportunity to support high-visibility events that make a real impact in your community.
• You’ll work with cutting-edge A/V and IT technologies and be part of a forward-thinking, collaborative IT team.
• You’ll enjoy a variety of work—no two days or events are the same.
• You’ll gain valuable experience supporting executive and elected officials, building strong professional relationships across departments.
• You’ll work in a public-sector environment with opportunities for growth and professional development.
  
  

A Few Challenges You Might Face In This Job

• Managing multiple events and last-minute schedule changes while maintaining high-quality service.
• Working under pressure during live or televised meetings where immediate problem-solving is critical.
• Supporting VIPs and elected officials, requiring tact, discretion, and a calm demeanor at all times.
• Staying current with rapidly changing A/V and IT technologies and ensuring compatibility across systems.
• Balancing technical troubleshooting with excellent customer service in a public-facing environment.
  
  

Competencies Required

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Innovative Problem Solving: Identifying and analyzing problems to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable, high-quality, timely, and cost-effective results
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
  
  

To read the complete job description, please visit the website, https://www.governmentjobs.com/careers/contracosta/classspecs/4185

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months. The eligible list from this recruitment may also be used for countywide openings.

Minimum Qualifications

License Requirement: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator’s license. Out-of-state valid motor vehicle operator’s license will be accepted during the application process.

Required

Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of an Associate of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems

Experience: Two (2) years of full-time experience performing and/or coordinating information systems support and equipment installation duties which included responsibility for troubleshooting and resolution of network problems.

Certifications: Professional certifications such as CompTIA A , CompTIA Network , CompTIA Security , Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.

Desirable Qualifications

• Associate’s degree or higher in Information Technology, Audio/Visual Technology, Broadcast Engineering, or a related field.
• Professional experience supporting enterprise A/V systems or live event production.
• Experience supporting government or public-sector meetings, including recording, streaming, and hybrid participation.
• Certification or training from AVIXA (CTS), Crestron, Extron, or similar A/V technology providers.
• Experience configuring and supporting hybrid conferencing systems (Zoom Rooms, Microsoft Teams Rooms, etc.).
• Familiarity with networked A/V systems and collaboration with IT networking teams.
• Experience providing white-glove technical support to executives or elected officials.
  
  

Selection Process

• Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training, and/or experience as it relates to the Network Technician II classification. (Weighted 100%)
  
  

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Lashun Fuller at Lashun.Fuller@hrd.cccounty.us. For any technical issues, please contact the Government Jobs applicant support team for assistance at 1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for this position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."

• I understand
  
  

02

Do you possess a valid driver license?

• Yes
• No
  
  

03

Please select your highest level of education.

• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• PhD
  
  

04

What is your degree major?

• Computer Science
• Information Systems
• Other
• Not Applicable
  
  

05

If you selected "Other", please state your exact field of study. Otherwise, enter "NA"

06

Do you have at least 24 semester units or 36 quarter units in computer science or information systems?

• Yes
• No
  
  

07

How much experience do you have performing and/or coordinating information systems support and equipment installation duties which included responsibility for troubleshooting and resolution of network problems?

• I have 5 or more years of experience as described
• I have more than 4 years but less than 5 years of experience as described
• I have more than 3 years but less than 4 years of experience as decribed
• I have more than 2 years but less than 3 years of experience as described
• I have more than 1 year but less than 2 years of experience as described
• I have less than 1 year of experience as described
• I do not have any experience as described
  
  

08

Please select all of the valid certifications you possess.

• Cisco Certified Network Associate (CCNA)
• Juniper Networks Certified Internet Associate (JNCIA)
• CompTIA Net
• CompTIA A
• Cisco CCENT
• Cisco CCNA
• None of the above
  
  

09

If you possess any other certifications, please list them below. Include the following information: Certification Name and Number, Date Issued and Expiration Date, Name of the entity issuing the certification. (Indicate N/A if none).

10

I understand that I may be required to provide the hiring department with a copy of my transcripts or certificate.

• I understand
  
  

11

The following questions are part of our Training and Experience evaluation. Your responses to these questions will be used to evaluate your relevant education, training, and/or experience as it relates to the Network Analyst II (Audio/Visual). By checking this box, I confirm that all answers I select are accurate and truthful. I understand that misstatements or omissions of material facts may be considered cheating and may result in being disqualified from this recruitment process.

• I Understand
  
  

12

How many years of experience do you have with setting up, operating, and maintaining A/V, recording, lighting, streaming, and hybrid systems for meetings and events?

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

13

Indicate your years of experience integrating Zoom, Microsoft Teams, or Webex room systems with audio visual hardware such as cameras, microphones, digital signal processors, or control systems.

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

14

Indicate your years of experience performing routine maintenance, inventory tracking, or equipment lifecycle support for audio and visual systems.

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

15

Indicate your years of experience providing audio visual assistance to staff during live meetings, including equipment preparation and in-meeting support.

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

16

Indicate your years of experience creating or updating documentation, quick reference guides, or standard operating procedures related to audio and visual systems.

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

17

Indicate your years of experience working with IT staff such as network, systems, or cloud engineers to support or integrate audio visual systems.

• Less than one (1) year of full-time experience
• One (1) year but less than two (2) years of full-time experience
• Two (2) years but less than three (3) years of full-time experience
• Three (3) years but less than four (4) years of full-time experience
• Four (4) years or more of full-time experience
  
  

18

What Department(s) would you like to work for? **If you do not select "All Departments" then you will ONLY be referred to the Department(s) you select you would be willing to work for** Please note: this eligible list may be used to fill vacancies in any of the following departments throughout the period that the list remains active; however, this does not guarantee that there is or will be a vacancy in any specific department.

• All departments
• Department of Information Technology
• Health Services
• Probation
• Public Works
  
  

19

The hiring list may be used for alternative certification purposes to fill vacancies for Network Technician I. If you are hired permanently on an alternate certification, your name will be removed from the Network Technician II list. Would you like to be referred on alternate certifications for Network Technician I? See additional information and details on the job description listed above here: Network Technician I

• Yes
• No
  
  

20

What type of positions would you like to be considered? Indicate all that apply.

• Permanent Full-Time (Regularly scheduled 40 hours per week, full fringe benefits)
• Permanent Part-Time (Regularly scheduled less than 40 hours per week; prorated vacation, sick leave; eligible for medical/dental benefits; retirement plan)
• Temporary – Limited Term Employment (A limited period of time, paid on an hourly basis, eligible for paid time off if assignment exceeds one (1) year)
• Permanent Intermittent (Irregular, unscheduled employment on an on-call or per diem basis, paid hourly; must be available to work every other weekend; scheduled for one major and three minor holidays. Prorated vacation and sick leave; medical coverage available wholly at employee's expense)
  
  

21

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• I understand
• Required Question