What are the responsibilities and job description for the Director of Facilities - Senior Living position at Continuum Services?
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Operations & Facilities Management
The Director of Facilities | Senior Living Portfolio is a key leadership role responsible for driving operational excellence, financial performance, and resident satisfaction across multiple senior living communities. This position oversees maintenance operations, physical infrastructure, and safety standards while leading a team of Maintenance Directors and staff within a defined region. This role ensures all communities are safe, well-maintained, and operating efficiently, supporting exceptional experiences for residents, staff, and stakeholders.
Key Responsibilities
Operations & Facilities Management
- Lead and support maintenance operations across multiple communities to ensure safe, functional, and well-maintained environments
- Collaborate with executive leadership to develop and execute facility strategies aligned with organizational goals
- Oversee preventive and corrective maintenance programs to ensure optimal system performance
- Ensure compliance with all local, state, and federal regulations and industry standards
- Monitor and respond to work orders to maintain high levels of resident satisfaction
- Conduct regular inspections of buildings, grounds, and common areas
- Lead safety programs, including inspections, training, and emergency preparedness planning
- Manage capital projects, repairs, and renovations—ensuring on-time and on-budget completion
- Oversee vendor and contractor relationships, ensuring quality work and contract compliance
- Track and improve performance using key metrics (KPIs)
- Manage maintenance budgets and control costs effectively
- Maintain accurate records, including CMMS tracking, inspections, and compliance documentation
- Ensure proper inventory management of maintenance supplies and equipment
Leadership & Team Development
- Build, lead, and develop high-performing maintenance teams across multiple locations
- Provide coaching, mentoring, and strategic direction to Maintenance Directors and staff
- Delegate responsibilities effectively to maximize productivity and efficiency
- Support performance management, including goal setting, evaluations, and feedback
- Foster a positive, inclusive culture aligned with company values
- Address employee relations matters, including conflict resolution and corrective actions
- Promote ongoing professional development and training opportunities
Quality Assurance
- Conduct routine site audits and document findings
- Identify opportunities for process improvement and operational efficiency
- Ensure corrective actions are implemented for any compliance or performance gaps
Financial Management
- Develop and manage regional maintenance budgets to ensure financial performance
- Monitor expenses and identify cost-saving opportunities
- Review and approve invoices and capital expenditures
- Partner with finance teams on forecasting and reporting
- Support capital planning and long-term asset management strategies
- Assist in planning and executing major capital projects and new developments
Qualifications
Education & Experience
- High school diploma required
- Minimum of 7 years of experience in facilities management or related field
- Experience in senior living, healthcare, or multi-site operations preferred
Skills & Competencies
- Strong knowledge of building systems (HVAC, electrical, plumbing, general maintenance)
- Excellent communication and interpersonal skills
- Strong leadership, organizational, and problem-solving abilities
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint); TELS experience preferred
- Experience with CMMS systems preferred
- Ability to handle confidential information with discretion
Physical Requirements
- Ability to walk, stand, climb, and perform physical tasks for extended periods
- Ability to lift up to 50 lbs
Travel
- Up to 50% travel required