Customer Service Representative

CSR Role

At Continuant, our passion is to reshape the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers’ future visions into reality.

We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You will have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress.

• Are you at the start of your professional journey and looking to jumpstart your career?
• Do you have a background in the service or retail industry?
• Are you passionate about providing amazing experiences to your customers?

We are passionate about our customers, and we are looking for individuals who feel the same way! As a Customer Service Representative, you will be the support coordinator for our enterprise customers: resolving problems, managing customer processes, and addressing any customer concerns.

Schedule and Pay:

You will be working weekdays (Monday to Friday) 7:00am – 4:00pm, in-person at our Fife, WA headquarters. Salary starts at $36,000/year. When your 3-month probation is over, you will receive benefits including a $150/month commuter bonus and $100/month fitness fund to be used for fitness activities.

What You’ll Do:

• Represent Continuant by providing exceptional support and experiences for our customers.
• Respond to a variety of customer inquiries and offer solutions.
• Smoothly navigate internal processes: accurately documenting, leveraging technical resources, partnering with internal and external service teams, and resolving new problems daily.
• Communicate with customers over the phone and in written form.
• Partner with, support, and learn from our service delivery professionals.

 Why Join Our Team:

• Our Customer Service Team is the heartbeat of Continuant. We are passionate about creating an excellent customer experience because we love our customers. 
• We are proud to provide our early-career team members the opportunity to gain invaluable experience, on the job training, exposure to multiple career paths, and the support to discover and unlock their potential.
• We love to see our employees grow. We believe healthy culture includes both feedback and affirmation. You grow with clear, positive feedback. You thrive with affirmation.
• We thrive in an environment that is fun and filled with potlucks, spirit weeks, and meme wars. We cheer each other on and we love to win together.

What You Need to be Successful:

• Passion for providing excellent service for our customers
• Finding strength in ambiguity
• Showing integrity and being trusted by all
• Demonstrating grit and resilience when faced with obstacles
• Commitment to self-improvement

Benefits:

• Medical ($0 premium!), Dental, Vision Benefits
• Fitness Fund allowance for gym memberships and massages
• Commuting bonus for in office positions
• Matching 401(K) program
• 12 days paid time off plus 6-8 paid holidays
• Gym, massage therapist, pickle ball court, chiropractor, and naturopath on-site

Learn More:

https://www.continuant.com/careers

Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.

Salary : $3,000 - $3,250