Service Manager

Position:  Service Manager for 1010 Dilworth Apartments - Charlotte, NC

Role Overview

As a Service Manager for this community, you will help provide leadership for 184 apartment homes.  You are the go-to person for all things service related, which involves coaching, scheduling, ordering, making decisions and meeting deadlines. 

Competitive pay $750/month rent discount for live-on (if desired) bonuses medical/dental/vision/401Kmatch paid training fun events

 Most Important Responsibilities 

• Demonstrate leadership qualities and be willing to take ownership of all tasks related to maintenance and curb appeal.
• Periodically inspects work performed by Service Team Members.
• Oversee the make-ready process to prepare vacant apartments for move-ins.
• Maintains inventory of maintenance materials and supplies.
• Completes monthly preventive maintenance.
• Take initiative to solve problems and manage expenses, supporting expense control programs.
• Connect with the team daily to review scheduled tasks, service requests, make ready board and turn schedule.
• Identify future budget needs including larger capital projects.
• Ability to independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate action plan to your team and the residents.
• Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
• Strong attention to detail and follow-up to ensure quality of final work product.
• Share your knowledge with the team to promote teambuilding.  

Most Important Qualifications

• Proven experience managing a team to achieve goals and objectives is preferred.
• EPA and CPO required, CAMT a plus!
• Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements. 
• Experience with vendor management, scheduling, inspections, and service contracts.
• Vehicle/truck, driver’s license, emergency on-call rotation, tools.
• Customer service skills a must

Founded in 1965, privately held, growing family company, we own and operate all of our assets and invest in the long-term value.  Certified as a Top Workplace Nationally for the past several years in a row and Top Management Company Nationwide.