Product Owner - Customer Solutions

PRODUCT OWNER - CUSTOMER SOLUTIONS
(Full Time, Salary, Exempt)

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! 

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Position Summary:

Compensation is part of a defined job family and will be based on relevant experience.

We are seeking a highly skilled and dynamic Agile Product Owner to join our fast-growing TPA (Third-Party Administration) organization. The Product Owner is responsible for maximizing the business value delivered by value stream teams. You will lead the prioritization and management of the product backlog, foster collaboration, and drive delivery of high-value solutions.

In this role, you will leverage deep expertise in insurance products and agile methodologies to effectively manage the full product lifecycle. As the owner of a focused domain within a value stream, you will translate complex business needs into actionable, development-ready work and ensure successful delivery of key business priorities. You will work closely with cross-functional teams to manage dependencies, address risks, and maintain seamless business continuity across the value stream.

The Domain focus for this role is Policy Admin.  This domain team is responsible for supporting the inforce management of policyowner operations.

Key Responsibilities:

1. Backlog Ownership & Flow Management

• Clearly articulate and communicate the product vision and feature roadmap to the agile team, ensuring alignment with organizational strategy and objectives.
• Own and lead the prioritization of the value stream backlog; facilitate ongoing backlog refinement to ensure clarity, readiness, and proper sizing of work items.
• Collaborate with stakeholders to break down initiatives into epics, features, and user stories with clear acceptance criteria.
• Act as the primary point of contact for the value stream and delivery team on product requirements, scope, and priorities.
• Review, accept, or reject completed work based on defined acceptance criteria and overall product expectations.
• Be readily available to the team, actively participating in daily Kanban/flow meetings and removing roadblocks to maintain smooth throughput.
• Participate in Kanban/Agile ceremonies, such as backlog replenishment, daily flow reviews, and regular retrospectives to improve how work moves through the system.

2. Stakeholder Collaboration

• Partner with business, marketing, technology, project management, and other stakeholders to align priorities within the value stream and across related initiatives.
• Communicate product progress, risks, decisions, and changes to stakeholders at all levels in a timely and transparent manner.
• Facilitate discussions around dependencies, vendor involvement, and cross-team coordination, including alignment with other value stream Product Owners.
• Continuously iterate on the product based on stakeholder input, customer feedback, and data-driven insights.

3. Compliance and Risk Management

• Ensure that product development activities adhere to regulatory requirements, industry standards, and internal company policies.
• Maintain awareness of and alignment with state and federal insurance regulations applicable to the product.
• Identify and escalate risks related to compliance, customer impact, or operational stability, and support mitigation planning.

4. Continuous Improvement and Performance

• Monitor product performance using key metrics such as policy uptake, output efficiency, lead times, throughput, and customer satisfaction, and use data to drive product and process enhancements.
• Partner with tech leads to improve flow efficiency, reduce bottlenecks, and enhance quality.
• Stay current on Kanban and Agile practices, life insurance and insurance industry trends, regulatory changes, and emerging technologies that can improve the product and the team’s workflow.
• Demonstrate innovative thought by identifying opportunities to streamline through automation or AI and then drive to completion.

Qualifications:

• 5 years’ experience in insurance (life, health, or related lines) and/or TPA operations.
• Bachelor's degree in Business, Finance, Actuarial Science, Computer Science, or related field (or equivalent work experience).
• Understanding of policy administration, insurance product pricing, and regulatory constraints is a plus.
• Excellent Excel and SQL capabilities to work with complex calculations.
• Workflow/process documentation tools (Miro, Visio, Lucidchart, etc.

Required Skills:

• Leadership:
  • Demonstrated ability to lead and influence cross-functional teams even without direct reporting authority.
• Communication & Collaboration:
  • Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical audiences.
  • Strong interpersonal and organizational skills; able to manage expectations and build trust with stakeholders at all levels.
• Product & Flow Management:
  • Proven experience managing multiple priorities in a fast-paced, dynamic environment.
  • Hands-on experience as a Product Owner or similar role in an Agile/Kanban environment (visual management, WIP limits, continuous delivery).
• Analytical and Problem-Solving Skills:
  • Strong analytical mindset with a focus on delivering measurable business value and customer-centered features.
  • Ability to translate complex insurance concepts and regulatory requirements into clear, actionable work items for development teams

What We Offer:

• Opportunity to shape and drive the future of a new business in a fast-growing company.
• A collaborative and innovative team culture.
• Professional growth opportunities

Benefits:

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Healthcare – Medical (BlueCross BlueShield), company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – 20 days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid and remote opportunities, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings & Flexible Spending Accounts – Includes a company match for HSAs.

Salary : $100,000 - $145,000