Senior Account Manager

Job description:

· Execute sales and profitability goals for carbon black, clean blacks, master batch (UV / color / conductive) high performance products to targeted customers in accordance with the company’s operating plan.

· Manages customer information and data and builds excellent customer relations.

· Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.

· Executes sales and profitability goals for all products in accordance with the company’s operating plan.

· Identifies Annual Operating Plan (AOP) volumes and profit margins for assigned accounts.

· Monitors and targets AOP commitments and plans.

· Expands sales to meet or exceed AOP.

· Prepares sales forecasts for customers and updates monthly.

· Obtains detailed knowledge of the marketplace and the key profit drivers for high performance products on a continuing basis.

· Determines competitive vulnerabilities and positions high performance products based on a market driven value added approach to focused target accounts.

· Drives toll compounder to produce master batch products based on customer requirements

· Leverages CCC relationships with resin suppliers and master batch end users

· Manages customer information and data and builds excellent customer relations.

· Develops customer contact practice and sets schedule for contacting and interacting with customers.

· Tracks status of customer call activity and uses call reports as needed.

· Monitors competitive activities and gather marketplace intelligence.

· Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.

· Establishes standard practices for communicating sales order requirements to production and shipping personnel.

· Monitors status of orders and shipments and communicates with both management and customers when delays are anticipated.

· Communicates and coordinates with QA personnel to ensure customer requirements are met.

· Bachelor’s degree required.

· More than 10 years sales and marketing experience in plastics and Business to Business sales

· Ability to interface well with all levels management and personnel to resolve issues.

· Strong communications skills both oral and written and strong interpersonal skills.

· Proficient in Microsoft Word, Power Point, and Outlook

· Intermediate level of expertise in Excel, including formulas, functions, and charting/graphing.

· Ability to work in a team and a willingness to learn new skills.