What are the responsibilities and job description for the Account Attendant position at Continental Canteen?
Description
The Account Attendant is responsible to ensure customer satisfaction for their assigned client(s). This includes identifying and obtaining information from customers, anticipating their needs and fulfilling their expectations through the delivery and stocking of products as well as the general maintenance of space and equipment at each point of sale in their assigned location(s).
Essential Duties & Responsibilities
- Merchandising: Merchandise products according to store layouts and plan-o-grams designs. Roll-out promotions. Obtain and report customer feedback. Maintain established inventory levels for all products sold, to include, but not limited to soft drinks, pre-packaged food, sandwiches, salads, soups, wraps, fruits, vegetables, candy, pastry, and snack items. Count, record and following ordering protocol for inventory. Restock shelves, coolers and vending spirals. Follow protocols for inventory tracking and rotating of product. Collect and record out-of-date, rejected or unsold merchandise.
- Product Delivery: Review inventory requirements to identify what products are needed for each point of sale. Load and unload products using proper safety protocols to prevent injury. Drive vehicle to points of sale to deliver merchandise. Maintain open lines of communication with management regarding routes and recommended scheduling changes.
- Cash Handling: Collect money from kiosks and vending machines. Replaces bill changers and refill coin tubes utilizing handheld or similar device. Follow cash handling and loss prevention protocols to ensure personal and property safety. Record transactions on appropriate forms and/or handheld device. Monitor and report any activity that seems out of the norm or raises specific concern about potential misconduct.
- Food Safety & Sanitation: Ensure proper handling and refrigeration of all perishable items during transit and while stocking products. Ensure coolers maintain appropriate temperatures to store products. Perform routine cleaning, to include, but not limited to vending machines, coffee machines, microwaves, coolers, racks, shelves, tables, counter tops, floors and windows, in and around each point of sale. This will include both the store and vending units.
- Customer Interaction & Team Collaboration: Greet clients and customers in a friendly and professional manner. Communicate effectively with customers to address questions or concerns. Provide suggestions related to products and solutions as needed. Provide Feedback and suggestions to improve route efficiency and customer satisfaction.
- Machine Maintenance: Teach customers how to use machines and kiosks. Conduct minor repairs and adjustments on machines such as removal of bent coins, jammed products and replacement of display lights. Report more complex machine issues to Service Central for repair
- Additional projects and assignments as assigned
Job Requirements
- High-School Diploma or GED
- Prior retail experience, and familiarization with basic merchandising concepts strongly preferred.
- Basic Computer Skills
Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
- Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
- Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
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About Continental Canteen
The Great Lakes Food & Beverage Leader
Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.
Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.
Our singular mission is to delight our guests, every meal, every day.
It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.
Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.
Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events
Looking to grow your career on your terms? Get to know us more.
We Are Curious.
Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.
We Dream Big.
We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.
We Champion Each Other.
Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.
We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.
