What are the responsibilities and job description for the Regional Account Manager position at Continental Canteen?
Description
The Regional Account Manager (RAM) is responsible for building and maintaining strong client relationships, ensuring market and vending merchandising compliance, and managing contract life cycles to drive customer retention and profitable growth. The RAM will serve as the central point of contact for clients within their territory, fostering trust and satisfaction, while ensuring Continental's service standards, contractual obligations, and brand experiences are consistently delivered at the highest level.
Essential Duties & Responsibilities
Client Relationship & Client Obsession
- Serve as a client advocate to ensure satisfaction and long-term retention.
- Proactively develop a deep understanding of client needs and goals.
- Implement a structured client onboarding and performance rhythm including consistent business reviews.
- Monitor and improve client engagement through surveys, feedback loops, and formalized communications.
- Create client-specific success KPIs and regularly update clients on progress.
- Lead a "Clients for Life" strategy to deliver a world-class customer experience.
- Manage onboarding and hand-offs from Sales to Operations, ensuring expectations are aligned.
Market & Vending Merchandising Compliance
- Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards.
- Conduct regular audits of markets and vending operations to ensure brand consistency, freshness, product diversity, and compliance with merchandising standards.
- Collaborate with operational and marketing teams to optimize product selection based on customer preferences, leveraging our proprietary Market 24/7 technology.
- Actively participate in launching new installations and promotional activities.
Contract Management
- Manage the full contract lifecycle, including renewals, amendments, and renegotiations.
- Maintain contract records, key dates (e.g., expirations), and renewal pipelines via CRM and Smartsheets.
- Support the Contract Expiration Process by segmenting accounts, setting alerts, and participating in renewal planning.
- Participate in proposal development, financial proforma creation, and client presentations.
- Coordinate cross-functional teams (Sales, Marketing, Operations) to ensure contractual obligations are met and value is consistently delivered.
Job Requirements
- Bachelor's degree in Sales, Business, Marketing, or Supply Chain Management, or equivalent industry experience.
- 5 years' experience in food service, route management, or vending services; prior B2B sales experience strongly preferred.
- Strong proficiency with CRM systems (Salesforce preferred), Microsoft Office, and communication tools.
- Exceptional ability to foster trust, credibility, and client satisfaction.
- Results-driven with a can-do attitude, flexible, and capable of balancing client and business needs.
- Valid Chauffeur License required; ability to operate a company vehicle.
- Strong physical ability to meet demands including lifting, standing, and walking.
- High energy, resilience, positive demeanor, and collaborative work style.
Physical Demands
- Climbing in-and-out of a vehicle
- Loading and unloading products from the vehicle.
- Bending, stooping, pulling/pushing, and twisting required.
- Walking and standing required for long periods
- Regular lifting 25-50 pounds
Job Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
- Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
- Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
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About Continental Canteen
The Great Lakes Food & Beverage Leader
Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.
Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.
Our singular mission is to delight our guests, every meal, every day.
It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.
Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.
Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events
Looking to grow your career on your terms? Get to know us more.
We Are Curious.
Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.
We Dream Big.
We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.
We Champion Each Other.
Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.
We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.
