What are the responsibilities and job description for the Pre-Opening Service Advisor: Main Line Opportunity - North Austin Nissan position at Continental Automotive Group?
North Austin Nissan is the first open point dealership in company history for Continental Automotive Group! Come join us in marking a major step toward our company's long-term vision of growth.
This individual will be onboarded and complete training at our First Texas Honda dealership and then move to North Austin Nissan once the store opens on June 1st!
The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Nissan vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. North Austin Nissan has a high-performing as well as a high-producing service department that is seeking for A players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!
The primary duties and responsibilities of the Service Advisor include but not limited to:
Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance
Prepare a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls, emails with the highest level of response and attention
Qualifications:
Punctuality in reporting to work
Basic product knowledge
Comfortable being on your feet all day
Being comfortable being on your feet all day indoor/outdoor
Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
Must be able to work in a team setting
Display a positive attitude
Adaptive to change
Driven in sales AND customer satisfaction
Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
Requirements:
Must have held a valid driver's license for at least 1 year with a clean driving record.
Must be at least 18 years of age to be considered.
Hours:
Training pay for the first 30 days of employment.
Commission based
Expected salary of $90k - $150k
Depends on experience and how hard you're willing to work!
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
This individual will be onboarded and complete training at our First Texas Honda dealership and then move to North Austin Nissan once the store opens on June 1st!
The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Nissan vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. North Austin Nissan has a high-performing as well as a high-producing service department that is seeking for A players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!
The primary duties and responsibilities of the Service Advisor include but not limited to:
Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance
Prepare a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls, emails with the highest level of response and attention
Qualifications:
- Minimum 1 year of Main Line Advisor experience
Punctuality in reporting to work
Basic product knowledge
Comfortable being on your feet all day
Being comfortable being on your feet all day indoor/outdoor
Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
Must be able to work in a team setting
Display a positive attitude
Adaptive to change
Driven in sales AND customer satisfaction
Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
Requirements:
Must have held a valid driver's license for at least 1 year with a clean driving record.
Must be at least 18 years of age to be considered.
Hours:
- This is approximately 50 hours a week
- Shifts range between the hours of 7:00 am - 7:00 pm Monday through Friday and 7:00 am - 6:00 pm Saturday. This is a 5-day workweek.
- Weekend availability required.
Training pay for the first 30 days of employment.
Commission based
Expected salary of $90k - $150k
Depends on experience and how hard you're willing to work!
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
- We do what we say we're going to do
- We encourage and support each other
- We're committed to continuous growth
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
- 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7 years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages
- $200 Donation to Charity of Your Choice with Approval
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
Salary : $90,000 - $150,000