What are the responsibilities and job description for the Service Desk Technician, Executive Support position at Contech Engineered Solutions LLC Career Center?
About the Company
The QUIKRETE Companies manufacture infrastructure, commercial, and industrial construction, repair, and home improvement products, including ready-to-use cement mixes, segmental concrete, tile installation systems, concrete pipe, corrugated metal pipe, stormwater systems, bridges, and other related products. QUIKRETE is the largest manufacturer of pre-blended, packaged concrete and cementitious products in North America. Wholly owned subsidiaries include Custom Building Products, Pavestone, Contech, Rinker Materials, US Pipe, Summit Materials, and more.
Summary
Quikrete is seeking an IT Professional to provide executive support/assistance for issues related to computer systems, hardware, and software by responding to inquiries, running diagnostics, isolating problems, and implementing technical solutions. In this role, you will be responsible for providing white-glove treatment to executives and their senior staff, addressing all their IT needs. This is an in-person role, and you will be their main point of contact for IT support. The successful candidate must possess the ability to multitask, analyze situations, and prioritize needs while acting professionally and maintaining discretion with confidential information.
Responsibilities include, but are not limited to, the following:
- Provide high-touch, personalized IT support to executives, both remotely and in person.
- Troubleshoot and resolve hardware, software, connectivity, and mobile device issues across Windows, Mac, and iOS devices.
- Set up and maintain laptops, printers, scanners, mobile devices, AV systems, video conferencing tools, and peripheral equipment.
- Manage executive calendar integrations, email performance (Outlook/Exchange), and collaboration platforms (SharePoint and OneDrive).
- Configure and support secure network access (LAN, Wi-Fi, VPN) for executive users in office and remote environments.
- Assist with troubleshooting events of servers, including Windows Server, file shares, Active Directory, and remote access systems. Assist with Shutdown and Reboot servers and switches (due to maintenance)
- Coordinate and test AV setups while traveling with corporate executives for yearly corporate meetings.
- Maintain security standards on all devices, including encryption, VPN, and MFA.
- Liaise with internal IT teams and external vendors to expedite issue resolution.
- Support technology needs during executive travel and offsite events, ensuring high availability and minimal disruption.
- Enter tickets into ServiceNow for tracking and completion documentation
- Help with personal devices such as cell phones/tablets/laptops as needed
- Escalate issues to the Team Lead, the Systems team, and the Operations team when necessary.
- Other duties as required.
Experience/Skills required:
- 5 years in IT support, with at least 2 years supporting C-level executives in an enterprise environment.
- Strong knowledge of Microsoft 365, Windows 10/11, macOS, and mobile device ecosystems.
- Hands-on experience with networking technologies (switches, firewalls, access points), VPN configuration, and basic server maintenance.
- Working knowledge of Active Directory, DNS/DHCP, Windows Server, and remote access tools.
- Experience supporting AV systems and conferencing tools.
- Excellent interpersonal and communication skills with a high level of professionalism.
- Ability to maintain confidentiality and discretion at all times.
- Outstanding analytical and problem-solving skills
- Ability to prioritize and meet deadlines
- Excellent time management skills
- Positive attitude with excellent customer service skills
- Excellent written and verbal communication skills
At QUIKRETE, your work makes an impact - supporting the technology that drives our people, processes, and success.
