Inside Sales Representative - National Geographic; Disney Publishing Worldwide

Founded in 1915 as the Map Department of the National Geographic Society, National Geographic Maps is responsible for illustrating the world around us through the art and science of mapmaking. Today, National Geographic Maps continues this mission by creating the world’s best wall maps, outdoor recreation maps, travel maps, atlases, and globes that inspire people to understand and explore their world. Our cartographers, editors, producers, and businesspeople are located in Evergreen, Colorado.

For this role we are seeking an individual who is passionate about outdoor recreation, exploration and travel. As the largest manufacturer of outdoor recreation maps – the Inside Sales Representative will be involved in managing relationships with independent outdoor retailers throughout an assigned geographic territory. You will perform outbound sales activity via telephone and e-mail correspondence. Requires contacting existing accounts and potential new accounts, on a weekly basis. Must be able to develop a pipeline of leads via original research. Performance is largely measured on the ability to achieve or surpass defined quarterly and annual sales goals, including specific targets for generating revenue from new accounts.

In addition to these sales responsibilities, the Inside Sales Representative serves as a Customer/Dealer Service Representative for approximately 50% of the time.

You will report to the Sales Director

This is a full-time role.

Responsibilities/ You Will:

Sales:

• Contacts existing accounts and potential new accounts, via telephone and/or e-mail. Tracks activity against established monthly, quarterly, and annual sales targets.

• Provides detailed reporting on sales activities and results using cloud-based CRM software and other technology tools.

• Research potential new customers and maintains an active lead list in CRM software.

• Participates in trade shows, promotional events and potential other sales activities that may require travel.

Customer Service:

• Provides support to the NatGeo Maps sales team. Activities include, order status updates /shipment tracking, new account processing, back-order status, and miscellaneous information requests that may require research.

• Organizes and enters orders (including EDI) in a Microsoft Dynamics environment.

• Provides support and solutions for retail/wholesale customers by addressing errors, damaged shipments, order discrepancies, requests for credit, and other inquiries.

• Answers general phone and email inquiries from end-user customers and the general public. These include map information inquiries and error reports, licensing requests, donation requests, and general National Geographic inquires.

Basic Qualifications/ You Will Have:

• Understanding of sales cycles and customer service needs.

• An appreciation for the great outdoors!

• Ability to effectively research and compile qualified sales leads.

• Detail oriented. Excellent organizational skills.

• Ability to effectively learn and communicate the features and benefits of a variety of cartographic products.

• Strong communication and interpersonal skills, both oral and written.

• Ability to accurately perform math-based tasks.

• Self-starter, motivated, proactive, dependable, flexible and able to work in a fast-paced environment.

• Knowledge of CRM software. Experience using Salesforce desirable.

• Comfortable using Microsoft Office software suite - Excel, Word, and PowerPoint.

Preferred Education:

• Bachelor’s degree preferred or equivalent work experience in a sales/customer service/marketing position and/or experience from which comparable knowledge and abilities can be acquired.

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in Colorado is $20 to $25.50 per hour, plus commission. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.