What are the responsibilities and job description for the Care Coordinator position at Consumer Direct Care Network?
Description & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
- Apply a person-centered approach to keep the client at the center of all program functions
- Coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines
- Create care plans based on the clients' needs, train clients on services provided, audit services, and report findings to the contracted entity
- Assist clients with plan/budget development, submissions and revisions
- Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
JOB DUTIES
- Collaborate with stakeholders regarding delivery of services
- Comfortable with public speaking
- Communicate effectively
- Comply with applicable legal requirements, standards, policies, and procedures
- Conduct advanced reporting and oversight activities
- Demonstrate dependability
- Demonstrate effective problem solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Lead, supervise and complete special projects including, but not limited to:
- Developing and implementing care plans
- Maintain necessary skills and knowledge to coordinate workflow
- Market services to referral sources
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs and provider fairs
- Supervise deliverables and ensure timely completion of projects
- Enroll clients and employees in services, including the development of the service/support plan and budget
- Orient and educate the client on current program roles and responsibilities
- Train and assist clients in timecard submission
- Assist clients with eligibility requirements, as required by the program rules
- Travel to and from Client homes or other destinations to meet with Clients.
- Conduct necessary client assessments and contacts
- Maintain timely and proper documentation in the Customer Relationship Management (CRM) database
- Compile information for internal or external auditors
- Bilingual preferred in various locations
- Other duties as assigned
QUALIFICATIONS
- Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
- 6 years' experience serving individuals with disabilities
- Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.
- Previous Support Broker experience preferred
- Combination of education and experience
- Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
- Employees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.