Team Lead - Customer Engagement (Sales)

Job Summary

At Consumer Cellular, we offer simple, straightforward, and affordable wireless solutions that make staying connected easier than ever. Customers may come for the price, but they stay for the exceptional experience our team delivers.

We believe in rewarding performance, encouraging growth, and promoting from within. Many of our leaders began their careers supporting and developing front-line sales professionals.

The Customer Engagement Team Lead plays an important role in coaching representatives, driving sales performance, and helping deliver the outstanding customer experience that keeps customers choosing Consumer Cellular.

As a Customer Engagement Team Lead, you will coach and support a team of Customer Engagement Representatives to help them uncover customer needs, build value, overcome objections, and confidently close sales. You’ll provide real-time coaching, monitor team performance, and step in to support complex customer situations when needed. This role is a great first step on the leadership path at Consumer Cellular.

What You'll Do

• Coach Sales Performance -Guide representatives on discovery, objection handling, and closing techniques that help drive results.
• Provide Real-Time Support - Monitor calls and chats to provide coaching, answer questions, and support representatives during customer interactions.
• Drive Team Results -Track performance metrics, identify coaching opportunities, and help your team consistently meet or exceed sales goals.
• Support Customer Experience -Assist with escalations and complex situations to ensure customers receive thoughtful solutions and a great experience.
• Build a Strong Team Culture -Motivate, recognize, and support your team while reinforcing Consumer Cellular’s commitment to teamwork and integrity.
  
  
  

What You Bring

• High School Diploma or equivalent experience required
• 1 year sales experience (call center preferred)
• Previous peer coaching, mentoring, or leadership experience needed
• Strong communication and problem-solving skills
• Ability to interpret performance metrics and provide coaching
• Comfortable using Microsoft Office and CRM systems
• Ability to work within contact center hours that best align with business needs.
  
  
  

Why This Role Matters

• A great sales team is built through strong coaching and leadership. As a Team Lead, you'll develop high-performing representatives while building your own leadership skills and career at Consumer Cellular. #agent2025
  
  
  

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $42,000
• Maximum Salary: $52,500
  
  
  

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
  
  
  

Pre-employment Background Check And Drug Screen Is Required.

Primary Location

United States-Arizona-Phoenix

Other Locations

United States-Oklahoma-Oklahoma City, United States-Arizona-Tempe, United States-Kentucky-Louisville

Job

Business Support Services

Schedule

Full-time

Travel

No

Job Posting

Mar 23, 2026

Unposting Date

Mar 31, 2026