What are the responsibilities and job description for the Digital Marketing Support Account Manager position at ConsulTV?
Responsibilities
Digital marketing account and campaign management.
Sales order entry and report rollouts to customers.
Monitor customer accounts and customer/sales representative follow up.
Exceptional customer service as you will have direct contact with customers.
Develop and monitor performance indicators.
Review specific customer requests to ensure excellent customer service and customer experience.
Keyword research experience.
Requirements
1 - 4 years of digital marketing experience (working with cross-functional teams is a plus).
Self starter that takes initiative.
Direct experience with digital marketing products.
Pay-Per-Click and email advertising experience is a plus.
Passion to provide the best results for our customers.
Knowledge of SEO and various digital marketing concepts.
Ability to identify and resolve problems.
Strong analytical skills and dashboard creation.
Experience to work with a variety of data sources.
Outstanding verbal and written communication skills.
Ability to work under pressure and prioritize tasks.
Strong Work Ethic.
In office and remote.
- Hybrid
- Digital Marketing Support Account Manager
Company: CunsulTV Location: Boise, ID / Hybrid] Job Type: Full-time
About CunsulTV
CunsulTV helps businesses grow through smart, results-driven digital marketing solutions. We partner closely with our clients to deliver strategy, execution, and support that keeps their campaigns performing and their questions answered. We're looking for a Digital Marketing Support Account Manager to join our support team and become the trusted point of contact for a portfolio of accounts.
About the Role
As a Digital Marketing Support Account Manager, you'll be the bridge between our clients and our internal marketing teams. You'll manage day-to-day account needs, troubleshoot issues, provide campaign updates, and ensure every client feels supported and confident in the work we're doing for them. This is a great fit for someone who's organized, communicative, and comfortable talking through both the technical and strategic sides of digital marketing.
What You'll Do
- Serve as the primary point of contact for a portfolio of client accounts, handling day-to-day questions and requests
- Provide clear, timely support on campaign status, performance updates, and troubleshooting
- Collaborate with internal teams (SEO, paid media, content, design) to resolve client issues and relay feedback
- Prepare and present regular reporting summaries to clients in an easy-to-understand way
- Identify opportunities to improve client satisfaction and flag risks of churn early
- Maintain accurate records of client communications, requests, and account details in the CRM
- Help onboard new clients and guide them through our processes and tools
- Support upsell and renewal conversations by understanding client goals and account health
What We're Looking For
- 1–3 years of experience in account management, client support, or a digital marketing role
- Solid understanding of digital marketing fundamentals (SEO, paid social, PPC, email, or content marketing)
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple accounts simultaneously
- A calm, solutions-oriented approach to troubleshooting client concerns
- Comfort working with reporting tools, dashboards, and CRM software
- A team player mentality with the ability to work cross-functionally
Nice to have:
- Experience with tools like Google Analytics, Google Ads, Meta Ads Manager, HubSpot, or Salesforce
- Agency or marketing services background
- Experience supporting media, broadcast, or TV-adjacent clients
What We Offer
- Competitive salary and benefits package
- Collaborative, supportive team culture
- Opportunities for growth within the company
- [Insert additional perks: PTO, remote flexibility, health benefits, etc.]
CunsulTV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
- Bachelor's (Preferred)
Experience:
- Digital marketing: 1 year (Preferred)
Work Location: In person
Salary : $48,000 - $60,000