What are the responsibilities and job description for the Business Systems Analyst (W2 only) position at ConsultUSA?
Description:
Our client has an immediate need for a Business Systems Analyst to support the modernization of our Customer Identity and Access Management (CIAM) solution for the Retail Line of Business.
Requirements:
- Bachelor’s degree preferred; however, equivalent professional experience will be considered.
- 3–5 years of relevant Business Analyst or BSA experience, preferably in technical or financial industries.
- Agile or Scrum certification is a plus.
- Identity and Access Management (IAM, CIAM, or WIAM)
- Business Process Analysis
- Business Workflows and Process Flows
Nice-to-Have Skills
- Experience using process visualization tools (e.g., Mural, Miro, Whiteboard, Visio)
- Strong visual communication and documentation skills
- Agile or Scrum certification
Responsibilities:
- Serve as a liaison between business stakeholders and technical teams for CIAM modernization initiatives.
- Conduct deep-dive sessions to gather, analyze, and document functional and non-functional requirements.
- Build, maintain, and optimize business process flows and user stories/use cases.
- Translate business requirements into detailed process diagrams and artifacts.
- Collaborate with stakeholders across the Retail Line of Business to understand architectural requirements and operational workflows.
- Create dashboards, burn-down charts, and other visual tools to track progress and communicate insights.
- Support Agile ceremonies and maintain alignment with project timelines and priorities.
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