What are the responsibilities and job description for the IT Manager, Risk & Operations position at ConsultNet Technology Services and Solutions?
IT Manager, Risk & Operations
Cleveland, OH
Job Summary
The Manager of IT Operations & Risk is responsible for leading the infrastructure team, providing direction and guidance to the team, including System Administrators, DevOps Engineers, and Help Desk Technicians. This role ensures the stability, security, and performance of the company's internal technology environment, including hardware, networking, and cloud services.
Essential Responsibilities
- Develop and implement IT policy and best practice guidelines for the department
- Coach, develop, and provide direction to infrastructure team members via one-on-one and departmental meetings
- Lead the Help Desk function to ensure employee technical issues are resolved promptly and that service level standards are met
- Participate in a pager duty rotation to provide after-hours support for critical system outages and urgent technological matters.
- Oversee the design, implementation, and maintenance of all company hardware, servers, and networking equipment
- Implement and monitor cybersecurity protocols (including awareness training), backups, and disaster recovery plans to protect company data and ensure business continuity
- Oversee security tools such as SIEM, endpoint protection, and identity management
- Lead the preparation, coordination, and execution of SOC audits (such as SOC 2) and other regulatory assessments to ensure the organization meets industry security standards
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.