What are the responsibilities and job description for the Helpdesk Support- Level 1 position at ConsultNet Technology Services and Solutions?
Helpdesk Support- Level 1
White Plains, NY
Direct Hire
$50,000- $54,000
Our client has experienced tremendous growth over the past year, doubling in size and looking to hire a few level 1 Technical Support Specialists! You will be responsible for troubleshooting 30-50 tickets daily for many locations nationwide. All support will be done over the phone, assisting internal employees with technical issues such as wifi troubleshooting, printer support, point of sale support, password resets, desktop troubleshooting and more. Looking for someone with great communication skills that can present very well over the phone.
Requirements
- 1 years experience in IT support
- Active Directory, Windows Support
- Experience with high call volume
- Password Resets/WiFi troubleshooting/Windows Support/Printer Support
- Must have great communication skills
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com
Salary : $50,000 - $54,000