What are the responsibilities and job description for the Helpdesk Support L1 position at ConsultNet Technology Services and Solutions?
Helpdesk Support
Tarrytown, NY 5 days per week on site
Contract to Hire
$25.00 -$27.00 per hour
Our client has experienced tremendous growth over the past year, doubling in size and looking to hire a few level 1 Technical Support Specialists! You will be responsible for troubleshooting 20-40 tickets daily for many locations nationwide. All support will be done over the phone, assisting internal employees with technical issues such as wifi troubleshooting, printer support, point of sale support, password resets, desktop troubleshooting and more. Looking for someone with great communication skills that can present very well over the phone.
Requirements
- 1 years experience in IT support
- Active Directory, Windows Support
- Experience with high call volume
- Password Resets/WiFi troubleshooting/Windows Support/Printer Support
- Must have great communication skills
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Salary : $25 - $27