Audio/Visual Support Assistant

Audio/Visual Support Assistant

On-site in Durham, NC

JOB DESCRIPTION

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters)
• Provide on-site and remote “day-of” support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders

Hiring Requirements

• High school diploma or GED (or equivalent experience)
• 1 year of experience providing customer-facing support (AV, IT help desk, event support, or similar
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting
• Ability to communicate technical instructions clearly to non-technical users
• Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event space
• Willingness to work occasional evenings based on event needs

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.

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