What are the responsibilities and job description for the Medical Front Desk Lead position at Consultants in Sleep and Pulmonary Medicine?
Job Overview
We are seeking a dedicated and experienced Medical Front Desk Lead to oversee the front office operations within a busy healthcare environment. The ideal candidate will possess strong leadership skills, extensive medical administrative support experience, and a comprehensive understanding of electronic health record (EHR) systems. As the Medical Front Desk Lead, you will be responsible for managing patient interactions, coordinating scheduling, ensuring compliance with healthcare regulations, and supporting the administrative team to deliver exceptional patient service. This role offers an opportunity to lead a dynamic team while maintaining the highest standards of clinical confidentiality and operational efficiency.
Responsibilities
- Supervise daily front desk activities, including patient check-in and check-out procedures, appointment scheduling, insurance verification and phone communication.
- Develop and Manage staffing schedules
- Oversee medical records management, secure handling of sensitive information in compliance with HIPAA policies.
- Coordinate insurance verifications using insurance portals, Availity, Medicare, CHAMPS and EMR/EHR systems such as Epic, Allscripts/Veradigm, Athenahealth, eClinicalWorks.
- Provide training and support to front desk staff and new hires on daily operations and processes
- Manage physician clinic schedules efficiently to optimize patient flow while maintaining high levels of patient satisfaction.
- Maintain office supplies inventory, oversee filing systems, and perform administrative tasks such as typing reports and data entry using Microsoft Office tools.
- Uphold clinical confidentiality policies and ensure all documentation aligns with healthcare regulations and organizational standards.
Skills
- Extensive experience in medical office management or healthcare administrative support within a clinical setting.
- Associate's or Bachelor's degree in management or Healthcare Administration preferred but will accept strong employment background in medical office supervision.
- Proficiency with EMR/EHR systems including Epic, Allscripts/Veradigm, Athenahealth, eClinicalWorks, or similar platforms.
- Strong knowledge of medical billing processes, insurance verification procedures, and health information management
- Excellent customer service skills combined with phone etiquette and professional communication abilities
- Demonstrated leadership skills with the ability to train staff and manage a team efficiently in a fast-paced environment.
- Proficient in computer skills including typing (10 key typing), filing systems, and Microsoft Office applications for administrative tasks.
- Knowledge of clinical confidentiality policies along with strong organizational skills for managing medical records and health information securely.
Join our team as a Medical Front Desk Lead to play a vital role in delivering seamless healthcare experiences through effective leadership, exceptional administrative support, and unwavering commitment to patient care excellence!
Pay: $24.42 - $29.41 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24 - $29