IT Support Technician I, Decatur

The Helpdesk Configuration Technician is responsible for preparing, configuring, deploying, and supporting end-user computing devices and applications. This role focuses on endpoint setup, account configuration, hardware provisioning, and first-level technical support to ensure users are productive from day one. The technician works closely with IT Operations, Security, and Service Desk teams to maintain consistent configurations and adhere to organizational IT standards.

Key Responsibilities

• Configure and deploy desktops, laptops, mobile devices, and peripherals according to company standards
• Image and reimage systems using approved deployment tools (e.g., Intune, Autopilot)
• Create, modify, and disable user accounts in Active Directory, Azure AD, and Microsoft 365
• Assign and manage software licenses, security groups, and access permissions
• Install, configure, and troubleshoot operating systems, applications, and updates
• Provide Tier 1 / Tier 2 helpdesk support for hardware, software, and connectivity issues
• Respond to service requests and incidents through a ticketing system, meeting SLAs
• Document configurations, procedures, and troubleshooting steps
• Perform quality checks on configured devices prior to deployment
• Support onboarding and offboarding processes for employees and contractors
• Escalate unresolved issues to higher-tier support teams as needed
• Follow IT security policies, asset management procedures, and change controls

Required Qualifications

• Associate degree in Information Technology or equivalent work experience
• 1–3 years of experience in a helpdesk, desktop support, or configuration role
• Hands-on experience with Windows 10/11 configuration and troubleshooting
• Familiarity with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
• Basic understanding of Active Directory and Azure AD user management
• Experience with hardware setup (Dell/HP/Lenovo preferred)
• Strong customer service and communication skills
• Ability to follow standardized build and configuration processes

Preferred Qualifications

• Experience with Microsoft Intune / Endpoint Manager
• Knowledge of device imaging and automation tools
• Familiarity with ticketing systems (Jira )
• Basic networking knowledge (VPN, Wi-Fi, DNS, DHCP)
• CompTIA A , Network , or Microsoft certifications

Skills & Competencies

• Attention to detail and consistency in configurations
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple requests in a fast-paced environment
• Clear written and verbal communication
• Team-oriented with the ability to work independently

Working Conditions

• Office-based or hybrid environment
• Occasional lifting of IT equipment (up to ~40 lbs)
• May require occasional after-hours or weekend support

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.