Security Operations Center Operator

Position Summary

The Operator (Level 1) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 1) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 1) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Operator (Level 1) must be organized and maintain daily logs of activities from security cameras and security teams.

Pay Transparency/Compensation

$33.57 per hour

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situation.
• Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel.
• Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
• Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
• Monitor cameras and identify and predict suspicious/criminal activity.
• Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients’ corporate critical infrastructure: its employees, customers, reputation, assets and executives.
• Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
• Take responsibility for all assigned tasks.
• Other services and support as needed
  
  

Qualifications

• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have a minimum of 2 years of experience working in a security environment or dispatch center.
• Proficient written and oral communications skills in the English language
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
• Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
• Proven ability to work with highly confidential/proprietary information.
  
  

Preferred Qualifications

• A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs)
• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Radio transmission experience
  
  

Physical Requirements

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested. Must be able to enter, exit, and operate a vehicle safely