Medical Assistant/Front Desk Associate

Job Title: Medical Assistant/Front Desk Associate

Location: Delafield, Wisconsin

Role Classification: Full-Time, Non-Exempt

What We’re About:

Consona is a luxury plastic surgery practice dedicated to delivering exceptional, patient-centered care through artistry, precision, and medical excellence. We serve a discerning patient population seeking natural, refined results with a strong emphasis on safety, trust, and long-term wellbeing.

Our team is composed of highly skilled providers and professionals who are leaders in their field, committed to personalized care, clinical integrity, and an elevated patient experience at every touchpoint. We foster a people-first culture rooted in compassion, professionalism, and continuous growth, intentionally preserving our values as we expand through ongoing education, world-class training, and innovative technologies.

We believe exceptional patient care starts with supporting our team. As a staff-centered organization, we offer a competitive benefits and perks package that includes generous employee and Friends & Family discounts, paid holidays, and Medical, Dental, and Vision insurance for full-time employees (32 hours/week).

Position Overview:

We are seeking a warm, detail-oriented, and highly motivated Medical Assistant & Front Desk Associate to join our team. This hybrid role plays a critical part in both the patient experience and clinical support functions of the practice.

As a front desk team member, you will be the first point of contact for our patients—setting the tone for a seamless, elevated experience. As a medical assistant, you will support providers and patients through high-quality clinical care, ensuring comfort, safety, and professionalism at every step of the patient journey.

The ideal candidate demonstrates exceptional hospitality, strong clinical fundamentals, and the ability to thrive in a fast-paced, high-touch environment.

What You’ll Do:

Clinical Responsibilities

• Provide hands-on patient care and support to physicians and clinical staff
• Prepare patients for treatments and procedures, ensuring comfort and understanding
• Document medical histories accurately and maintain confidentiality at all times
• Explain treatment plans and procedures clearly and compassionately
• Sterilize medical instruments before and after procedures in accordance with protocols
• Maintain treatment rooms to ensure cleanliness, organization, and proper stocking
• Collect and perform basic laboratory tests as required
• Assist with pre- and post-procedure patient care

Front Desk & Administrative Responsibilities

• Greet patients warmly and manage check-in/check-out processes
• Schedule appointments efficiently and accurately
• Answer phones, respond to inquiries, and support daily front desk operations
• Update, organize, and maintain patient medical records
• Coordinate laboratory services and external referrals as needed
• Support clinic flow and communication between front desk and clinical teams

Qualifications (Required)

• Certification from an accredited Medical Assistant program
• 1–3 years of experience as a Medical Assistant
• 0–2 years of experience in a Front Desk or patient-facing administrative role
• Familiarity with EMR systems and medical office procedures (Nextech is a plus!)
• Strong multitasking and time-management skills
• Exceptional customer service and patient-care orientation
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• High level of professionalism, discretion, and attention to detail
• Collaborative team player with a positive, proactive attitude

Preferred

• Experience in plastic surgery, dermatology, aesthetics, or specialty medicine.
• Experience leading a team, managing schedules, or overseeing clinic operations.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
• Experience with EMR/EHR and scheduling software (e.g., Nextech, ModMed, or similar).
• Professional demeanor with the ability to lead through influence and example.

Core Competencies

• Motivation & Initiative
• Sense of Urgency & Adaptability
• Calm, Professional Presence
• Organization & Attention to Detail
• Service Mindset & Team Orientation

Full-Time Employee Benefits:

• Paid Time Off (PTO)
• Eight Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Life Insurance Coverage
• Short-Term and Long-Term Disability Insurance
• Legal Assistance Plan
• Employee Perks, including complimentary treatments, catered lunches, and team events