What are the responsibilities and job description for the Capturis - Client Support Specialist position at Conservice?
Client Support Specialist
Department: Capturis
Location: In Office or Hybrid available - if located within 30 miles of a Conservice building you will have in-office training
Overview
As a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with our internal teams to ensure a quality customer experience. You will research and resolve exceptions related to client data integrity. You will also be tasked with certain client and vendor interactions and requests, opening new client accounts, processing account number changes, and closing accounts within the Conservice systems.
Responsibilities
As a Customer Support Specialist, you will:
- Research and resolve exceptions related to client data integrity
- Open new client accounts
- Closing client accounts
- Processing account number changes
- Collaborate with internal team members to resolve client related tasks
Qualifications & Preferred skills
- Strong Computer Skills
- Excellent telephone and email etiquette and an ability to deal effectively with co-workers.
- Ability to apply critical thinking
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- Self-Starter
- Able to build and maintain professional relationships
- Passionate in providing superior client satisfaction
- Strong attention to detail
- Strong communication skills, written and verbal
- Excellent research and problem solving skills
- High school diploma or equivalent