What are the responsibilities and job description for the Capturis - Missing Bills Processor position at Conservice LLC?
When you join Capturis, you’re joining a team that’s been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation’s leading utility management provider, we’re backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust.
Location: In Office/Hybrid if located in Mandan, ND or Logan Utah
Schedule: 7-4 PM CST, 8-5 PM CST, --6 CST
Overview
If you’re looking for a chance to use your communication and problem-solving skills in a professional environment, then this is the job for you! Our Account Processors ensure utility provider bills are received in our office in a timely manner and then input the bills into the Conservice database in order to begin processing. We value assertiveness here at Conservice, so you’ll need to be dedicated to taking the initiative to resolve complications. If you’re looking for a professional and fast-paced environment, apply now to join the Conservice family!
Responsibilities
As an Account Processor you will:
- Contact and work with utility providers over the phone and through email
- Utilize Conservice software to investigate and locate missing bills
- Retrieve bills from utility providers and prepare them to be processed
- Phone Use: Medium (Up to 40% of the workday)
- Type: Outbound
- Ensure method of arriving bills is done through correct processes
- Return messages left by vendors and providers as needed
- Ability to achieve the standard of 70 billing resolutions per day
Preferred Skills
- Excellent telephone and email etiquette
- Excellent research and problem-solving skills with a strong attention to detail
- Time management and organization
- Excellent attendance and punctuality
- Familiarity with using a computer and G-Suite
- Familiarity with Microsoft Word and Excel
Qualifications:
Education & Experience
- High School Diploma or equivalent