Police Telecommunicator

• Operate the Radio Communication System and monitor the Central Alarm System.

• Receive telephone requests for police services; dispatch police units/supervisors as necessary.

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Write routine reports and correspondence.

• Maintain a computerized log on all calls for service, units dispatched and disposition of services rendered.

• Adapt to changes in the work environment; manage competing demands; flexibly work with frequent change, delays or unexpected events.

• Place or receive telephone calls to appropriate personnel/departments.

• Read city and county maps accurately and quickly; maintain familiarity with major roads, streets, hospitals, schools, churches, buildings, and other landmarks in Conroe ISD and Montgomery County.

• Consistently follow work schedule, including punctual work arrival; ensure work responsibilities are covered when absent; arrive at meeting and appointments on time; work shift work encompassing a 24-hour day, 7-day week, including days, evenings, nights, weekends and holidays.

• Able to work flexible hours/shifts.

• Enter all data in computerized system.

• Maintain assigned departmental files.

• Regular attendance.

• Maintain confidentiality.

• Perform other related duties as assigned by Lieutenant(s) and Chief of Police.

Education/Certification:

• High School diploma or GED
• Must be 18 years of age or older
• Successful completion of drug, alcohol screening and psychological testing
• Possess a current TCOLE Basic Telecommunicator Certification and TLETS/NLETS Certification, or must complete the necessary training to obtain the Basic Telecommunicator Certification within one year of employment

Special Knowledge/Skills:

• Ability to handle multiple duties at one time and prioritize duties according to the nature of the request
• Ability to apply principles of rational systems; interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment, decisiveness and/or creativity to adopt or modify methods and standards to meet variations in assigned objectives
• Experience operating a computer, printer, radio console, facsimile machine, copier, calculator, multi-line phone, radio communications equipment, computer aided dispatch system, headsets, and paper shredder
• Ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Ability to read and discern visual images on a variety of media including small LCDs and printed material
• Must successfully pass the National Dispatcher Selection Test (70%) – designed to test 1) reading comprehension 2) listening 3) problem-solving 4) prioritizing and 5) multi-tasking
• Ability to type at least 40 words per minute with 90% accuracy
• Must read and speak the English language coherently; able to read English rapidly and understand clearly what is read; able to write English rapidly and maintain legibility.

Mental Demands/ Physical Demands/Environmental Factors:

Ability to communicate effectively (verbal and written); interpret policy, procedures, and data; maintain emotional control under stress. The following physical requirements and/or capabilities are what an employee needs to possess in order to meet the physical demands of the job:

• Walking (move about on foot)
• Carrying (transporting an object by hand)
• Crouching (bending the body downward and forward by bending the knees and spine)
• Climbing (ascending and descending stairs)
• Lifting (able to lift 50-60 lbs.)
• Kneeling (bending legs at the knees to come to rest on the knees)
• Pulling (able to exert force upon an object so the object moves toward the force [including jerking])
• Pushing (exerting force upon an object so the object moves away from the force)
• Bending (ability to move at the waist downward and upward with reasonable mobility)

An employee may be required to perform any or all of the above physical requirements. These physical requirements may constitute 95% of the employee’s daily functions.