Customer Service Specialist

About Conrad Kacsik

Conrad Kacsik helps organizations solve complex challenges in thermal processing by delivering top-tier industrial furnace control systems, instrumentation, calibration services, and compliance solutions. We work with manufacturers in aerospace, medical, automotive, and other industries that demand the highest levels of precision and regulatory compliance.

We offer a collaborative, fast-moving environment where employees are empowered to make an impact. This role is central to our growth strategy and provides an opportunity to shape the future of our customer base.

Job Summary

We are seeking a detail-oriented, client-focused Customer Service Representative to support day-to-day communication, scheduling, and service coordination for our client base. This role ensures a seamless customer experience by handling scheduling requests, assisting with order processing, and providing direct support to both clients and our internal teams.

The ideal candidate will be highly organized, responsive, and comfortable supporting multiple projects in a fast-paced, technical environment.

Responsibilities

• Coordinate daily customer bookings and service activities, including scheduling, order entry, pricing, expediting, status updates and resolving issues that delay on-time delivery
• Be the first point of contact for client inquiries via phone and email
• Schedule on-site calibrations, service visits and correspond with customers
• Enter and process customer orders through company Intranet and ERP systems
• Coordinate purchasing and procurement of materials to support job completion
• Track and manage client communication and service history using HubSpot CRM
• Process completed work orders and prepare them for billing
• Research product availability and coordinate with purchasing as needed
• Assist with order confirmations, shipping details and follow-ups
• Provide general administrative support to account managers, inside sales and field service teams
• Participate in daily scheduling meetings and cross-functional collaboration sessions

Required Qualifications

• 2 years of customer service, administrative or client-facing experience (experience in industrial, technical or manufacturing sectors preferred)
• Excellent written and verbal communication skills
• Strong organizational and time-management skills with a high attention to detail
• CRM proficiency preferred (HubSpot training provided)
• Ability to handle multiple tasks and adjust priorities quickly
• Strong problem-solving abilities and a proactive mindset
• Team-oriented, dependable and responsive

Preferred Characteristics

• Process-oriented and comfortable in technical environments
• Able to work cross-functionally with engineering, service and purchasing departments
• Self-starter with a can-do attitude who thrives under pressure
• Committed to delivering an exceptional customer experience

Why Join Conrad Kacsik

• Help power mission-critical industries like aerospace, medical, and automotive with solutions that truly make a difference
• Join a company with 45 years of proven leadership and a reputation for precision, compliance, and excellence
• Thrive in a collaborative, fast-paced environment where your voice is heard and your contributions directly shape our growth
• Experience a culture that empowers autonomy, rewards results, and supports you with a highly skilled technical team
• Be part of a team where innovation, integrity, and impact aren’t just words — they’re how we work every day

Compensation & Benefits

• Salary: $50,000 (Competitive, based on experience)
• Bonuses: Performance-based incentives
• Benefits Package:
• Health insurance after 90-day probationary period
• 401(k) with employer match
• Workers compensation premiums covered
• 11 paid holidays and 2 weeks of vacation annually