Counter Staff-Full Time

GUEST SERVICE REPRESENTATIVE

Job Description

Job Title: Guest Service Representative

Reports To: General Manager

FLSA Status: Hourly, Non-exempt

Department: Customer Service

Division: NA

Position Information

Company: Edit Clean LLC

Position: Guest Service Representative

Status: Full Time

Shift: Afternoon

2 DAYS A WEEK OFF (MON-FRI)

MON-FRI - 12pm - 7pm

SAT - 7:30am - 5pm

SUN - 9:30am - 3pm

Job Category: Customer Service

Summary:

Duties and Responsibilities include the following. Other duties may be assigned.

 Provide exceptional customer service to customers

 Serve as primary liaison with customers

 Greet and assist all walk-in customers in the store

 Meet, greet, and assist all valet drive-up customers at their car

 Process customer phone and personal relations

 Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns

 Sort and examine articles, picking out those that may need hand spotting, or stain treatment

 Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and

classify all pieces and input information into the computerized register

 Consistently ensure cash drawer accuracy

 Follow Company’s new customer protocol

 Attend Company offered ongoing training and education

Skills:

 Oral Communication Skills

 Written Communication Skills

 Customer Service

 Organizational Skills

 Project Management

 Time Management

 Phone Communication Skills

 Understanding of POS system

Education/Experience:

 One year(s) direct customer service experience

 2 or more years retail clothing experience

 Knowledgeable of fabrics and fashion