Dental Billing Specialist

We're seeking a dedicated Billing Specialist to join Full Smile Management! The ideal candidate is someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in ensuring accuracy, compliance, and excellent service for both patients and providers.

The Dental Billing Specialist is responsible for managing all aspects of dental billing and insurance follow-up. This position works closely with insurance carriers, patients, and internal team members to ensure timely claim submission, accurate payment posting, and resolution of billing issues. Responsibilities include:

• Process patient and insurance payments, including paper checks, credit cards, and ERA payments
• Understand and effectively manage ERA workflows across multiple insurance carriers
• Review weekly insurance aging and accounts receivable reports; follow up on unpaid, denied, or underpaid claims
• Submit corrections, appeals, and resubmissions as needed
• Conduct follow-up calls with insurance carriers and patients to resolve payment issues
• Review explanations of benefits (EOBs), patient histories, and contracts to ensure accurate reimbursement and discounts
• Research and resolve billing discrepancies, rejected claims, and system errors
• Process insurance and patient refunds, disputes, and escalated billing concerns
• Make accurate account adjustments while maintaining compliance and documentation standards
• Ensure all billing practices comply with federal, state, and local regulations
• Maintain strict confidentiality, integrity, and professionalism in all matters
• Support team members and assist with additional duties as assigned

Your work directly supports the financial health of our practices and helps create a smooth, stress-free experience for our patients.

Full-Time | Monday - Thursday 8:00AM - 5:00PM | Friday - 8:00AM - 12:00PM

Required Qualifications:

• High school diploma or GED

Preferred Qualifications & Skills:

• Previous dental billing or insurance experience preferred (training provided for the right candidate)
• Strong verbal and written communication skills
• Highly detail-oriented with strong organizational abilities
• Ability to manage multiple priorities and meet deadlines
• Comfortable working independently as well as collaboratively within a team
• Ability to work under pressure while maintaining professionalism
• Proficiency with Microsoft Office Suite or similar software
• Bilingual abilities preferred

Why Full Smile?

At Full Smile Management, we believe exceptional patient care starts with an exceptional team. We support a group of thriving dental practices across Texas, providing comprehensive resources, strong leadership, and a people-first culture that empowers our employees to grow both personally and professionally.

Our mission is simple: create world-class patient experiences by investing deeply in our people. Whether you're just starting your dental career or looking to advance, we are committed to offering the tools, training, and mentorship you need to succeed.

What sets Full Smile apart:

• A robust benefits package that supports your health and well-being
• Generous paid time off to help you recharge and maintain a healthy work/life balance
• Hands-on training and mentorship from experienced team leads and providers
• Clear opportunities for advancement, continuing education, and skill development
• A workplace culture built on creativity, diversity, collaboration, and compassion
• Leadership that listens, supports, and champions your professional growth

We are proud to cultivate teams who are passionate about serving others, committed to high standards of care, and excited to build meaningful, long-term careers in dentistry. When you join Full Smile, you’re not just taking a job, you’re joining a community where your success matters!

Full Smile Management supports several locally owned dental entities, including Lubbock Dental Specialists, Amarillo Oral and Maxillofacial Surgery, AOMS Pediatric & Children’s Dentistry, and Full Smile Dental. All practices share the same ownership and values, operating as one connected system focused on exceptional patient care. Full Smile Management serves as the central support team for these clinics, providing leadership, resources, and guidance to ensure each location runs smoothly and our teams feel supported every step of the way.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $44,419 - $63,211