What are the responsibilities and job description for the Service Desk Associate - Contract position at ConocoPhillips?
Highlights
Job Description
Position Overview
We are seeking a skilled and service-oriented IT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.
Key Responsibilities
- Job Number 4803
- Location Bartlesville, OK
- Date Posted Nov 13, 2025
- Start Date Immediately to Jun 30, 2026
- Number of Positions 3
- Work Location On-Site Work Only
- HELPDESK TICKET MANAGEMENT
- IT SUPPORT
- TROUBLESHOOTING
- World's largest independent upstream oil and gas business
- SPIRIT values-Saftey People Integrity Responsibility Innovation Teamwork
- Operations in 13 countries
Job Description
Position Overview
We are seeking a skilled and service-oriented IT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.
Key Responsibilities
- Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
- Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
- Prioritize and schedule support requests based on urgency and impact.
- Escalate complex issues to senior technicians or specialized teams as needed.
- Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
- Gain and maintain proficiency in the organization’s supported software and hardware systems.
- Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
- Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
- Follow up with users to ensure resolution and satisfaction post-support.
- Create and maintain user support documentation, including Knowledge Base articles and FAQs.
- 1–3 years of relevant experience in IT support or a related technical role.
- Strong communication skills and a customer-focused mindset.
- Demonstrated ability to provide technical, functional, and administrative support.
- General understanding of departmental systems, terminology, and procedures.
- Capable of performing routine tasks independently and solving basic technical issues.