Client Support Specialist I

Connor & Gallagher OneSource has been recognized for workplace culture and employee wellbeing, including multiple “Best Places to Work” and wellness-focused awards. More than the accolades, what really sets us apart is our people and how we work together. The environment here is collaborative, supportive, and built on long-term client and team relationships.

We are currently seeking a Client Support Specialist I who is not only proficient within UKG Ready, but someone who can use their expertise to troubleshoot and solve HRIS system supporting payroll with precision. This role focuses on multi-client support and multi-state payroll assistance, so you’ll be working across different company setups, state requirements, and system configurations regularly. If you thrive in a fast-paced environment and enjoy working with a wide variety of daily challenges, this is the place for you.

Responsibilities include:

• Serve as the primary support contact for troubleshooting and resolving issues related to payroll processing, time keeping, general ledger, reporting, and other client transactional work.
• Support and contribute personally to ensure accurate and timely processing of all aspects of multi-state payrolls across a diverse client base.
• Respond with urgency and professionalism to direct client requests (phone/email) as well as incoming support tickets.
• Maintain strong working relationships and build client rapport through timely, thorough, and clear communication.
• Prioritize and coordinate resolution of issues by utilizing technical knowledge and effectively engaging with appropriate internal and external resources across functional areas.
• Assist with system wide reconfiguration initiatives and updates for existing clients.
• Support process improvement programs and activities.
• Collaborate closely with the HRIS team to ensure ongoing knowledge sharing and consistent system administration.