What are the responsibilities and job description for the Customer Service Specialist / Order Management position at Connexion Systems & Engineering, Inc.?
Job Summary
We are seeking a detail-oriented Customer Service Specialist to support daily customer service and order management activities in a fast-paced environment. This role will focus on quote preparation, order entry, order changes, schedule management, and customer communication. The ideal candidate is organized, responsive, and comfortable managing a high volume of emails while balancing multiple priorities.
Key Responsibilities
- Prepare accurate and timely customer quotes based on contract, standard, and special pricing.
- Enter customer orders and manage order changes and delivery schedules.
- Monitor order status and follow up on outstanding items to ensure timely processing.
- Respond to customer inquiries and resolve issues efficiently, escalating concerns as needed.
- Coordinate with internal teams, including Planning, to process expedite requests.
- Maintain accurate records and ensure all processes and quality standards are followed.
- Provide clear, professional communication to customers and internal teams.
- Assist with additional administrative and customer service tasks as needed.
Qualifications
- 1–3 years of customer service, order management, or administrative experience.
- Associate degree or equivalent work experience.
- Proficiency in Microsoft Office applications.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage a high volume of emails and competing priorities in a fast-paced environment.
- Strong time management, follow-through, and sense of urgency.
- Positive attitude and ability to work collaboratively across teams.
Salary : $24 - $25