Front Desk Patient Experience Specialist

Please note: applications without a cover letter can’t be considered. We say this with so much warmth—your cover letter is our first chance to get to know the human behind the resume, to hear your voice, and to understand what draws you to this work. We care far more about your fit with our mission, values, and patient community than we do about a list of credentials alone. You’re welcome to upload your cover letter or use the free-text field provided. We genuinely can’t wait to hear from you.

Who We Are

Connective Wellness is a holistic healing center and medical practice specializing in integrative, whole-person care for individuals living with complex chronic conditions—particularly Ehlers-Danlos Syndrome (EDS), Postural Orthostatic Tachycardia Syndrome (POTS), Mast Cell Activation Syndrome (MCAS), and related challenges.We blend functional medicine, evidence-informed diagnostics, movement therapy, lifestyle support, and restorative services to help patients feel better, move better, and reconnect with their lives and bodies.

Our culture is grounded in authenticity, kindness, curiosity, joy, and continuous growth. We believe the energy you bring matters as much as the work you do—so we hire for heart, integrity, empathy, and alignment with our mission.Our team is the kind of group you’d genuinely enjoy spending time with outside of work—while still being impeccably professional, supportive, and mission-driven.

About the Role

At Connective Wellness, our Front Desk Patient Experience Specialist is so much more than a receptionist—they're the heart of our practice and one of the most important parts of a patient's healing journey.

For many of our patients, walking through our doors isn't just another medical appointment. Many have spent years feeling dismissed, misunderstood, or unheard within the healthcare system. Your role is to help rewrite that experience from the very first interaction. Every smile, every conversation, every remembered detail, and every thoughtful recommendation contributes to rebuilding trust in healthcare.

Once a patient completes their first appointment, they become yours. You'll own the day-to-day experience for our current patients—every phone call, every check-in, every follow-up, every recommendation, and every farewell. You'll work closely with another Front Desk Patient Experience Specialist, rotating between hands-on front desk coverage and dedicated administrative time so both our patients and our operations receive the attention they deserve.

We're looking for someone who lights up when meeting new people, remembers names and stories, anticipates needs before they're spoken, and genuinely enjoys making others feel welcome. You'll create an environment where patients feel comfortable, supported, and cared for from the moment they walk through our doors.

This role also plays an important part in helping patients continue their wellness journey. You'll confidently educate patients about our services—including sauna, red light therapy, IV therapy, memberships, and packages—and help them schedule future appointments that support consistent, long-term care. This isn't about selling; it's about understanding each patient's goals and connecting them with the services that best support their treatment plan.

Because we're a growing startup practice, no two days look exactly the same. Connective Wellness is only two years old, and we're continually improving how we care for patients and how we work together as a team. If you enjoy building systems, adapting to change, sharing ideas, and helping shape the future of a rapidly growing organization, you'll thrive here.

Most importantly, we're looking for someone who wants to build a career—not just find another job. We invest heavily in our team because we believe the people who care for our patients deserve to be cared for, challenged, and given opportunities to grow alongside our practice.

What You'll Be Doing

Creating an Exceptional Patient Experience

• Welcome every patient with warmth, enthusiasm, and genuine hospitality.
• Build meaningful relationships by remembering names, preferences, and personal details that help patients feel truly known.
• Create a calm, restorative, community-centered environment where patients feel safe, supported, and unrushed.
• Anticipate patient needs, communicate proactively about delays or schedule changes, and ensure every interaction leaves patients feeling cared for.

Front Desk & Patient Operations

• Own the existing-patient phone line, voicemail, and front desk email.
• Check patients in and out while ensuring a smooth and efficient experience.
• Schedule appointments, manage reschedules, fill openings, and help maintain productive provider schedules.
• Collect payments, process memberships and packages, manage virtual visit payments, and balance the cash box.
• Manage patient records, HIPAA documentation, faxing, scanning, and other administrative responsibilities with accuracy and confidentiality.
• Open and close the clinic while maintaining an organized, welcoming environment.

Supporting Patient Care

• Recommend appropriate wellness services, memberships, and packages based on each patient's care plan.
• Help patients understand the benefits of complementary services such as sauna, and red light therapy.
• Encourage patients to schedule future appointments before leaving to support continuity of care.
• Meet scheduling and service goals with integrity, understanding that connecting patients with the right care is part of delivering an exceptional patient experience.

Clinic Operations

• Prepare sauna and red light therapy rooms between sessions.
• Monitor supplies, inventory, and patient amenities throughout the clinic.
• Assist with ordering inventory and proactively identify operational needs.
• Support leadership with administrative projects and process improvements.

Team Collaboration

• Communicate closely with providers throughout the day regarding patient needs and schedule updates.
• Jump in wherever help is needed to keep the clinic running smoothly.
• Share thorough handoffs with teammates and contribute to a positive, supportive workplace culture.
• Help onboard and support future team members as our practice continues to grow.

Who You Are

You're someone who genuinely loves people. You remember the little things—not because you have to, but because making people feel seen comes naturally to you.

You are:

• Warm, outgoing, and energized by building relationships.
• Naturally empathetic while maintaining healthy professional boundaries.
• Calm under pressure and able to juggle multiple priorities without losing your attention to detail.
• A proactive problem solver who enjoys improving systems and finding better ways to work.
• Comfortable communicating with both patients and providers throughout the day.
• Confident working independently while knowing when to ask questions or collaborate.
• Excited by startup energy where priorities evolve, ideas are welcomed, and your contributions genuinely shape the future of the practice.
• Organized, reliable, accountable, and committed to maintaining patient confidentiality.
• Motivated by meaningful goals and understand that recommending the right next step is an important part of helping patients achieve better health.

Above all, you believe that extraordinary patient care begins long before a provider enters the room.

Experience Requirements

Required

1–2 years in hospitality or client-facing roles such as:

• Reception/front desk
• Spa or wellness center
• Concierge or hote
• Restaurant host/hostess
• Boutique fitness or gym
• High-engagement customer service

Preferred

• Experience with scheduling systems
• Experience in healthcare, spa, or wellness environments

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry up to 25 pounds
• Comfort with cleaning tasks and laundry

Compensation & Benefits

• $20–$22 per hour, based on experience
• Part-time to Full-time | Monday–Friday

Why Join Us

At Connective Wellness, you’re not just stepping into a job—you’re becoming part of a supportive, heart-centered team that believes deeply in connection, growth, and whole-person healing.

You’ll play a meaningful role in creating a space where patients—many of whom have been dismissed or misunderstood for years—finally feel welcomed, believed, and cared for.

If you love people, thrive in hospitality-centered environments, and want to be part of a mission-driven, joyful, deeply human place to work, we’d love to meet you.

How to Apply

Submit your resume and cover letter through this site. Applications without a cover letter will not be considered.

Please answer the following in your cover letter:

• Why Connective Wellness?
• A time you took initiative or introduced an idea you were proud of
• What wellness means to you and how you live it
• How this role aligns with your long-term goals

DEI Commitment

Connective Wellness is an equal opportunity employer committed to diversity, equity, and inclusion. We especially encourage applicants who live with the conditions we treat—your insight and lived experience are profoundly valued.

Pay: $20.00 - $22.00 per hour

Benefits:

• Paid time off
• Referral program

Ability to Commute:

• Amherst, NH 03031 (Required)

Ability to Relocate:

• Amherst, NH 03031: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22