What are the responsibilities and job description for the Front Desk position at Hinch Crowley Realty Associates?
Company Description Hinch-Crowley Realty Associates is a trusted real estate firm serving New England, based in Merrimack, NH and specializing in residential homes, commercial properties, and property and asset management. The company focuses on building trust, respect, and credibility with clients through knowledgeable guidance and high ethical standards. Clients benefit from the team’s deep experience and understanding of the New England real estate market, ensuring comfort and confidence when buying, selling, or investing. Hinch-Crowley emphasizes a values-driven culture where every buyer or seller feels supported by brokers who act in their best interest. The team of experienced brokers and staff provides personalized service and expert advice at every step of the real estate process.
Role Description The Front Desk role is a full-time, on-site position located in Nashua, NH. This role is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for clients and partners. The Front Desk team member will manage appointment scheduling, handle incoming and outgoing mail, maintain a tidy and welcoming reception area, and provide general administrative support to brokers and staff. Daily duties also include updating basic client information, using office software for data entry and correspondence, and coordinating with team members to ensure smooth office operations. This position requires a professional, friendly demeanor and a commitment to delivering high-quality service in a fast-paced real estate office.
Qualifications
• Bilingual in Spanish and English.
- Strong customer-facing skills, including Customer Service and Communication, with a professional and welcoming presence.
- Front desk and administrative capabilities, including Receptionist Duties and experience managing appointments and office workflows.
- Confident phone skills, including Phone Etiquette and the ability to handle multi-line phone systems and route calls accurately.
- Basic technical skills, including Computer Literacy and familiarity with email, calendars, and office software (e.g., word processing and spreadsheets).
- High attention to detail, strong organizational skills, and reliability in maintaining records and managing daily tasks.
- Ability to work on-site full time in Nashua, NH and collaborate effectively with a real estate team.
- Prior experience in a front desk, receptionist, or office support role is preferred; real estate or professional services experience is a plus.