What are the responsibilities and job description for the Hotel Reservation Agent position at CONNECTIONS HOUSING?
Company Overview:
At Connections Housing, we are a trusted leader in providing comprehensive housing solutions for major events, conferences, and conventions worldwide. Our mission is to deliver exceptional service and create memorable experiences for our clients and their attendees. As a Connections Housing Reservation Agent, not only will you be working in a family like atmosphere with coworkers, but you will play a vital role in managing reservations and ensuring seamless accommodation arrangements for our valued clients.
Job Summary:
We are seeking an enthusiastic and detail-oriented Connections Housing Reservation Agent to join our team. In this role, you will be responsible for handling reservations and inquiries for event attendees, coordinating housing logistics, and delivering top-notch customer service. Your exceptional communication skills, problem-solving abilities, and dedication to providing outstanding experiences will contribute to the success of our clients' events.
Key Responsibilities:
- Client Engagement: Provide exceptional customer service by promptly responding to client inquiries via phone, email, and other communication channels. Understand their unique housing needs, preferences, and event requirements to deliver personalized housing solutions.
- Reservation Management: Coordinate and manage the entire reservation process, including securing room blocks, negotiating rates, and ensuring room assignments align with attendees' preferences and event guidelines.
- Accommodation Logistics: Work closely with hotels, venues, and other stakeholders to ensure a seamless housing experience for event attendees. Coordinate transportation, rooming lists, special requests, and any necessary changes or modifications.
- Problem Solving: Act as a reliable resource for clients and attendees, addressing any issues or concerns promptly and effectively. Provide alternative housing options and offer solutions to ensure attendee satisfaction.
- Collaboration: Collaborate with internal teams to ensure seamless communication and execution of housing logistics. Share updates and important information to ensure a coordinated approach.
- Documentation and Reporting: Maintain accurate and up-to-date records of client interactions, reservations, and any related communication. Generate reports and provide insights to assist with strategic decision-making and process improvements.
- Industry Knowledge: Stay informed about industry trends, hotel rates, event requirements, and destination information to provide informed recommendations and deliver exceptional service.
Benefits
401K, Major Medical, Dental, and Vision, PTO, and Paid Holidays
Job Type: Full-time
Hourly: $15.00 to $16.00
Qualifications:
- Requires 2-4 years of experience in related field, preferably in hotel/travel call center
- Fluency in Spanish is highly preferred
- Hotel front office and/or group sales or service experience a plus
- Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
- Solid experience in Phone Etiquette
- Excellent interpersonal and communication skills (verbal and written)
- Uses initiative to identify root causes and solve problems
- Computer literate in Microsoft Windows applications required, specifically Excel and Outlook
- Must possess critical thinking and problem-solving skills
- Must be dependable with excellent attendance
Salary : $15 - $16