Microsoft Concierge

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Responsibilities

·         Maintains and nurtures customer relationships by providing excellent customer service

·         Creates Welcome Kit for new customers upon request.

·         Trains and demonstrates navigation in all Microsoft portals.

·         Resolves any post sale issue with their contract.

·         Escalates issues as needed to Microsoft.

·         Conveys Software Assurance Benefits (SAB) for MPSA and EA agreements to ensure benefits are utilized before expiration.

·         Updates opportunity name within CRM tool assisting the Microsoft Solutions Specialists and Microsoft Solution Associates leading to increased productivity.

·         Assists Microsoft Solutions Specialists and Microsoft Solution Associates by submitting cases to the contracts team.

·         Sends welcome email to new MPSA and CSP customers within 30 days of agreement creation.

·         Provides information on post-sale processes related to Licensing and contracts support to Microsoft Solutions Specialists, Microsoft Solution Associates, and Account Managers.

·         Provides customer interaction feedback through customer recaps.

·         Provides deep insight into account health.

·         Provides constant customer specific updates to sales on Microsoft issues.

·         Performs all other duties or special projects as assigned.

Min

Max

Qualifications

·         Intermediate to advanced user skills for Microsoft Suite (Excel, Outlook, Word) with ability to transfer data to/from email to spreadsheet or other document type.

·         Working knowledge of PowerPoint with ability to create and edit presentations

·         Experience using Salesforce or other CRM applications

·         Experience using OneNote

·         Customer service experience with ability to anticipate needs of customer

·         Excellent written and verbal communication skills

·         Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy

·         Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines

·         Interpersonal skills with ability to work well with all levels of the organization

·         Analytical with ability to draw conclusions from data, systematic and rational

·         Adaptable with ability to switch tasks based on shifting priorities

·         Good listening skills with ability to receive information completely and understand what is being said

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".  

Salary : $27 - $33