What are the responsibilities and job description for the Healthcare Call Center Representative position at Connecticut Orthopaedic Specialists Pc?
Connecticut Orthopaedics has been named the
#1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.
Connecticut Orthopaedics is looking for a full-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!
The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.
Location & Schedule:
This is an on-site position located in Hamden, CT. Working hours Monday through Friday during business hours.
Essential Responsibilities:
- Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
- Managing appointment requests for website
- Registering patient into practice management system
- Navigating provider schedules to schedule new or follow-up appointments
- Knowledge of scheduling rules meeting provider team expectations
- Operation of computer and its applications to meet job expectations
- Performs other duties as assigned by their supervisor
Skills and Abilities:
- Ability to communicate effectively and clearly across all departments and to patients
- Time management on phone calls
- Ability to multitask in a high call volume call center
- Strong aptitude in the use of computer applications
- Exceptional interpersonal skills
- Capability to navigate computer applications while speaking with patient
Experience/Educational requirements:
- High school diploma or equivalent required
- Minimum 1 year of experience in customer service or call center environment
What we offer:
- Competitive salary, 401(k) contributions, and company-paid life insurance.
- Generous PTO and paid holidays to promote work-life balance.
- Access to training and development opportunities and Employee Assistance Program (EAP)