What are the responsibilities and job description for the Call Center Representative position at FAIR HAVEN COMMUNITY HEALTH CLINIC INC?
Fair Haven Community Health Care’s mission is providing quality, compassionate primary medical, dental and Behavioral Health care to those who needed it the most. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
We are seeking a call center representative. The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
- Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
- Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
- Accurately acquire, confirm and input demographic and insurance information for all patients.
- Perform other related duties as assigned.