Case Aide (PC-ICM)

Why Work for CIRI?

Embark on a fulfilling career with CIRI, where you'll find more than just a job – you'll find purpose. As part of our team, you'll enjoy:

• Meaningful Mission: Contribute to an incredible mission of assisting refugees and immigrants in overcoming barriers to become self-sufficient, integrated members of the community.
• Professional Growth: Be part of a diverse and supportive team that encourages your growth and development.
• Community Connection: Establish long-term connections with the community and make a lasting impact on the lives of those we serve.
• Comprehensive Benefits: Enjoy a competitive salary, medical/dental/vision/life/403B plan, 13 paid holidays, 20 days of paid time off per year, and a commitment to work/life balance and self-care.
• Public Interest Loan Forgiveness: Benefit from eligibility for the Public Interest Loan Forgiveness Program.

This organization participates in E-Verify.

Join the Journey: Empower Lives, Shape Futures at The Connecticut Institute for Refugees and Immigrants (CIRI)

Compensation: $44,000

PC-ICM Case Aide (Temporary – 6 Months)

Position Summary

The PC-ICM Case Aide provides administrative and program support to PC-ICM case management services, assisting with documentation, data entry, appointment coordination, and client communication. This role supports services for Refugees and other Office of Refugee Resettlement (ORR)–designated populations and plays a key role in ensuring timely, organized, and culturally responsive service delivery. This is a temporary, six-month position.

Essential Job Functions

Data Entry and File Management

• Accurately enter client information, case details, and service documentation into required databases.
• Maintain and update electronic and physical client files to ensure accuracy and compliance.
• Ensure all data and records are completed in a timely and organized manner.

Paperwork and Documentation Support

• Prepare, organize, copy, and file client paperwork and supporting documentation.
• Assist with assembling materials for client appointments, eligibility reviews, and service coordination.
• Support the preparation of reports and program documentation as needed.

Client Appointment Coordination

• Schedule, confirm, and track client appointments with internal staff and external service providers.
• Communicate appointment details clearly and respectfully to clients.
• Ensure required documentation is prepared and available prior to appointments.

Administrative and Program Support

• Provide day-to-day administrative support to the PC-ICM Case Manager.
• Respond to basic client inquiries and either provide information or refer clients to appropriate resources.
• Support smooth program operations by assisting with general office and program-related tasks.
• Perform other duties as assigned to support PC-ICM case management services and program goals.

Qualifications

• High school diploma or equivalent required, bachelor’s degree in a related field preferred.
• Demonstrated compassion and commitment to working with vulnerable and underserved populations.
• Strong communication and interpersonal skills.
• Cultural sensitivity and ability to work effectively with individuals from diverse backgrounds.
• Excellent organizational, time management, and attention-to-detail skills.
• Basic computer proficiency and comfort working with databases and digital files.
• Reliable transportation and a valid U.S. driver’s license.

We are dedicated to providing reasonable accommodations to individuals with disabilities during the application process. If you require assistance or accommodation due to a disability, please contact HR at DSchwarz@cirict.org to discuss your needs. We value all applicants and strive to make the application process accessible to everyone.