Care Manager

Reporting Office: Eastern (North Franklin) 

Covering Region/Community: Norwich

Job Requirement: Must have BA Degree & minimum 2yrs of direct Case Management experience. 

Mission

Connecticut Community Care helps people of all ages, abilities, ethnicities and incomes live their best lives at home with active and meaningful connections to their communities. 

Summary

The Care Manager assists individuals in maintaining an interactive process of informed decision-making about Long-Term Services and Supports. Serves a key role in coordinating the efforts of formal and informal caregivers on behalf of clients. Care Management is a person-centered service that values the consumer’s choices and rights.

Essential Functions

• Conducts comprehensive, systematic, assessments that are person-centered with individuals, including family or representative as requested, in the person’s preferred setting for the discovery, use, and screenings for public programs.  
• Educates individuals on the components of the program, service options, and DSS guidelines, including eligibility, costs, how each may work with the person’s formal and informal supports and resources, and the pros and cons/costs and benefits of each option.  
• Promptly completes all client documentation, applications, forms, and additional documentation as required.    
• Monitors and reviews continued cost effectiveness, quality and appropriateness of care plan/service delivery, service order entry and renewals, and the contractual obligations. Works with the individual to make revisions where necessary, at established intervals and as otherwise indicated, in conjunction with the service provider.  
• Conducts person-centered telephone and in-person interviews with clients and their families, and other activities necessary for reassessment of clients and the monitoring and adjustment of care plans.  
• Works effectively as part of an interdisciplinary team and in conjunction with other internal and external resources and committees. Participates in on-call services and acts as backup for emergency community coverage.  
• May participate in mentoring new staff and additional continuing education services   

Qualifications

Education:

Bachelor’s degree in administration, social work, public health, recreation, psychology, counseling, gerontology, or related field required. 

Experience:

Must have a minimum of two years’ experience in health care or human services. A Bachelor’s degree in Nursing, Health, Social Work, Gerontology or a related field may be substituted for one year of experience. 

Knowledge and understanding of psychological, human development, social, health, and economic factors influencing the attitudes and behavior of individuals and families. 

Knowledge of community resources available to individuals and families; an ability to mobilize resources into a coordinated and comprehensive plan of care. 

Familiarity with funding and financial sources; including Medicaid and Medicare. 

Experience in conducting comprehensive, systematic, person–centered assessments in community settings, homes, hospitals and nursing homes.  

Strong advocacy and communication skills with self-determination as a key componitnet.  

Experience building rapport and relationships with individuals, families and community resources. 

Other: 

Must possess reliable transportation, a valid driver's license, and current automobile insurance. Position may require occasional long distance driving. 

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to perform these functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate 

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable